Frequently Asked Questions
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22. How do PC clients and IP2007 phones connect to Xcelerator IP?
Xcelerator IP supports DHCP so that PCs and the IP2007 phones are essentially “plug-and-play.”
This means that when connected, PCs and IP2007 phones will automatically register with Xcelerator
IP utilizing standard SIP protocols. To connect wireless devices, the user would select “Xcelerator IP”
from the list of available wireless networks to register with Xcelerator IP.
23. What security features does Xcelerator IP offer?
Xcelerator IP supports WEP, WPA and MAC address filtering to establish authentication and
encryption for attached devices and prevent access by unauthorized users.
24. How does a user route a call to a particular client station based on the DID number?
Xcelerator IP can map a specific trunk to a specific IP2007 phone. In this manner, the calling party is
mapped to that IP2007 when that trunk is dialed directly.
25. How does Xcelerator IP support contact lists?
The IP2007 telephone supports an internal 400-entry directory per phone. The user can program the
directory from the softkeys via the TUI or via the browser-based administration GUI.
Integrated Voice Messaging System
26. What kind of voice messaging system is available with Xcelerator IP?
Xcelerator IP features a built-in Flash-based voicemail system.
27. What is the capacity and scalability of the Xcelerator IP voicemail system?
The voicemail system features 4 ports and supports up to 4 hours of flash-based memory for the
entire system.
28. What happens if a user exceeds the 4-hour limit?
When the 4-hour limit is reached, the system begins to write over the oldest voicemail files.
29. Can a user increase the storage capacity for voicemail?
The voicemail storage cannot be upgraded.
30. How many voicemail boxes are supported?
Up to twenty-four (24) voicemail boxes are supported.
31. How can a user route voicemail messages to an e-mail inbox?
Each user can set up voicemail to send an e-mail notification when a new voicemail message has
been recorded. The voice message is attached to the e-mail file as a .wav file.
32. Is the message deleted from the user mailbox when using the voice message export function?
No. The user will have to manually delete the message from their mailbox. There is no support for
synchronization between Xcelerator IP and an external mail server.
33. How does a user create customized voice prompts for the Auto Attendant?
Users can record customized prompts for the main greeting, after hours greeting, lunchtime greeting,
and holiday greeting. These recordings can either be recorded using a telephone, or recorded
externally and pushed to Xcelerator IP as a .vox file from the administration utility.
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