Vertical Wave Phone Betriebsanweisung

WavePhone User Guide WAVE ISM 1.0 Build 6 - 10.0.20070628.0.0 (0703)Last Updated 7/15/07

1-2 July 2007 - Issue 1.0 Wave Phone User GuideChapter 1 - Introduction Getting HelpGETTING HELPIf you need information that is not included in this g

4-12July 2007 - Issue 1.0Wave Phone User GuideChapter 4 - About Wave SIP Phones Outside Line Supported FeaturesOUTSIDE LINE SUPPORTED FEATURESOutside

Wave Phone User GuideJuly 2007 - Issue 1.04-13Chapter 4 - About Wave SIP Phones SIP Phone Feature CodesSIP PHONE FEATURE CODESNote: After dialing fea

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Wave Phone User Guide July 2007 - Issue 1.0 5-1Chapter 5 - About Wave Digital PhonesThis chapter illustrates and describes the specific features of th

5-2 July 2007 - Issue 1.0 Wave Phone User GuideChapter 5 - About Wave Digital Phones IntroductionEdge 100 - 24 buttonEdge 100 - 24 buttonFeature Keys

Wave Phone User Guide July 2007 - Issue 1.0 5-3Chapter 5 - About Wave Digital Phones Introduction 5 Soft Keys selections when choices are offered on

5-4 July 2007 - Issue 1.0 Wave Phone User GuideChapter 5 - About Wave Digital Phones IntroductionEdge 100 - 12 buttonEdge 100 - 12 buttonFeature Keys

Wave Phone User Guide July 2007 - Issue 1.0 5-5Chapter 5 - About Wave Digital Phones Introduction 5 Soft Keys make selections on the display. 6 Prog

5-6 July 2007 - Issue 1.0 Wave Phone User GuideChapter 5 - About Wave Digital Phones IntroductionImpact SCS - 24 buttonImpact SCS - 24 button digital

Wave Phone User Guide July 2007 - Issue 1.0 5-7Chapter 5 - About Wave Digital Phones Introduction 5 Soft Keys make selections on the display. 6 Prog

Wave Phone User Guide July 2007 - Issue 1.0 1-3Chapter 1 - Introduction List of Features by Phone TypeLIST OF FEATURES BY PHONE TYPEThe following tabl

5-8 July 2007 - Issue 1.0 Wave Phone User GuideChapter 5 - About Wave Digital Phones IntroductionImpact SCS - 12 buttonImpact SCS - 12 button digital

Wave Phone User Guide July 2007 - Issue 1.0 5-9Chapter 5 - About Wave Digital Phones Introduction 5 Soft Keys make selections on the display. 6 Prog

5-10 July 2007 - Issue 1.0 Wave Phone User GuideChapter 5 - About Wave Digital Phones IntroductionLine KeysAll phones have a primary line key. Your ph

Wave Phone User Guide July 2007 - Issue 1.0 5-11Chapter 5 - About Wave Digital Phones Set Up and InstallationSET UP AND INSTALLATIONAdjusting the Pede

5-12 July 2007 - Issue 1.0 Wave Phone User GuideChapter 5 - About Wave Digital Phones Set Up and InstallationMaking the ConnectionsThe connectors for

Wave Phone User Guide July 2007 - Issue 1.0 5-13Chapter 5 - About Wave Digital Phones Phone SettingsPHONE SETTINGSModifying the Display ContrastTo adj

5-14 July 2007 - Issue 1.0 Wave Phone User GuideChapter 5 - About Wave Digital Phones Digital Phone Feature CodesDIGITAL PHONE FEATURE CODESCall ParkD

Wave Phone User Guide July 2007 - Issue 1.0 6-1Chapter 6 - About Wave Analog PhonesWhile previous chapters in this guide have provided information on

6-2 July 2007 - Issue 1.0 Wave Phone User GuideChapter 6 - About Wave Analog Phones Analog Phone Feature CodesANALOG PHONE FEATURE CODESCall ParkDirec

Wave Phone User Guide July 2007 - Issue 1.0 A-1Appendix A - CounterPath SIP SoftphonesABOUT COUNTERPATH SIP SOFTPHONESWave supports the eyeBeam SIP so

1-4 July 2007 - Issue 1.0 Wave Phone User GuideChapter 1 - Introduction List of Features by Phone TypeHold •••Intercom •Joining a Call •Message Waiti

A-2 July 2007 - Issue 1.0 Wave Phone User GuideAppendix A - CounterPath SIP Softphones About the Eyebeam SIP SoftphoneABOUT THE EYEBEAM SIP SOFTPHONEW

Wave Phone User Guide July 2007 - Issue 1.0 A-3Appendix A - CounterPath SIP Softphones Installing & Configuring the eyeBeam INSTALLING & CONFI

A-4 July 2007 - Issue 1.0 Wave Phone User GuideAppendix A - CounterPath SIP Softphones Installing & Configuring the eyeBeam 4. Next, the Settings

Wave Phone User Guide July 2007 - Issue 1.0 A-5Appendix A - CounterPath SIP Softphones Installing & Configuring the eyeBeam 9. Click the Media \ A

A-6 July 2007 - Issue 1.0 Wave Phone User GuideAppendix A - CounterPath SIP Softphones Using Counterpath SIP Softphones USING COUNTERPATH SIP SOFTPHON

Wave Phone User Guide July 2007 - Issue 1.0 A-7Appendix A - CounterPath SIP Softphones Using Counterpath SIP Softphones FlashWhile on a call, you can

Wave Phone User Guide July 2007 - Issue 1.0 B-1Appendix B - Troubleshooting This section provides solutions to basic problems you may experience with

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Wave Phone User Guide July 2007 - Issue 1.0 2-1Chapter 2 - Basic OperationThis chapter describes the basic features common to all phones. The informat

2-2 July 2007 - Issue 1.0 Wave Phone User GuideChapter 2 - Basic Operation Wave Phone Account ManagementTo log in from a phone other than your own:Pic

Wave Phone User Guide July 2007 - Issue 1.0 2-3Chapter 2 - Basic Operation Wave Phone Account ManagementManaging Your GreetingsA greeting is the messa

2-4 July 2007 - Issue 1.0 Wave Phone User GuideChapter 2 - Basic Operation Wave Phone Account ManagementSetting Status CommandsStatus commands allow o

Wave Phone User Guide July 2007 - Issue 1.0 2-5Chapter 2 - Basic Operation Wave Phone Account ManagementSetting Voice Mail Call NotificationYou can se

2-6 July 2007 - Issue 1.0 Wave Phone User GuideChapter 2 - Basic Operation Basic Phone HandlingBASIC PHONE HANDLINGThere are certain basic functions a

Wave Phone User Guide July 2007 - Issue 1.0 2-7Chapter 2 - Basic Operation Basic Phone HandlingUsing the Handset or SpeakerFor Speakerphone ModelsWhen

Vertical Wave Digital Telephone - User’s GuideVertical Communications, Inc. reserves the right to revise this publication and to make changes in conte

2-8 July 2007 - Issue 1.0 Wave Phone User GuideChapter 2 - Basic Operation Basic Phone HandlingUsing a Phone Other than Your OwnIf you use another use

Wave Phone User Guide July 2007 - Issue 1.0 2-9Chapter 2 - Basic Operation Basic Phone HandlingAnswering CallsAside from using the handset or speakerp

2-10 July 2007 - Issue 1.0 Wave Phone User GuideChapter 2 - Basic Operation Basic Phone HandlingEnding a CallYou can either hang up the handset, press

Wave Phone User Guide July 2007 - Issue 1.0 2-11Chapter 2 - Basic Operation Basic Phone HandlingTo dial an external numberYou must dial an access code

2-12 July 2007 - Issue 1.0 Wave Phone User GuideChapter 2 - Basic Operation Basic Phone HandlingUsing Account CodesDepending on your office’s configur

Wave Phone User Guide July 2007 - Issue 1.0 2-13Chapter 2 - Basic Operation Basic Phone HandlingDisabling Call Waiting for a CallDisabling call waitin

2-14 July 2007 - Issue 1.0 Wave Phone User GuideChapter 2 - Basic Operation Voice Mail ManagementVOICE MAIL MANAGEMENTVertical Wave Voice Mail offers

Wave Phone User Guide July 2007 - Issue 1.0 2-15Chapter 2 - Basic Operation Voice Mail ManagementListening to Saved MessagesSaved messages are those t

2-16 July 2007 - Issue 1.0 Wave Phone User GuideChapter 2 - Basic Operation Voice Mail ManagementUsing the Listening OptionsUse the options below when

Wave Phone User Guide July 2007 - Issue 1.0 2-17Chapter 2 - Basic Operation Voice Mail ManagementTo reply to a message:1. From the Listening options m

Wave Phone User Guide July 2007 - Issue 1.0 iChapter 1 - Introduction ... 1-1How To Use This Guide ...

2-18 July 2007 - Issue 1.0 Wave Phone User GuideChapter 2 - Basic Operation Voice Mail ManagementReturning a Call to the SenderInstead of using the re

Wave Phone User Guide July 2007 - Issue 1.0 2-19Chapter 2 - Basic Operation Voice Mail ManagementUsing Recording OptionsOnce you have recorded a messa

2-20 July 2007 - Issue 1.0 Wave Phone User GuideChapter 2 - Basic Operation Voice Mail ManagementEnter Destination Extensions (if you have not yet acc

Wave Phone User Guide July 2007 - Issue 1.0 3-1Chapter 3 - Using Wave Phone FeaturesThis chapter describes the various features of each of the phone t

3-2 July 2007 - Issue 1.0 Wave Phone User GuideChapter 3 - Using Wave Phone Features Authorization CodesAUTHORIZATION CODESYou might be assigned an au

Wave Phone User Guide July 2007 - Issue 1.0 3-3Chapter 3 - Using Wave Phone Features Call History7. Enter the number you want to assign to this key.If

3-4 July 2007 - Issue 1.0 Wave Phone User GuideChapter 3 - Using Wave Phone Features Call ParkCALL PARKUse Call Park to place a call on hold for retri

Wave Phone User Guide July 2007 - Issue 1.0 3-5Chapter 3 - Using Wave Phone Features Call ParkFor SIP PhonesTo direct park a call:1. With a party on t

3-6 July 2007 - Issue 1.0 Wave Phone User GuideChapter 3 - Using Wave Phone Features Call ParkTo retrieve a parked call:1. From any phone, press Self

Wave Phone User Guide July 2007 - Issue 1.0 3-7Chapter 3 - Using Wave Phone Features Call ParkSystem Park [ALL]Place a call in one of the ten “parking

Table of Contentsii July 2007 - Issue 1.0 Wave Phone User GuideCall Pickup ... 3-9E

3-8 July 2007 - Issue 1.0 Wave Phone User GuideChapter 3 - Using Wave Phone Features Call ParkFor DIGITAL PhonesTo system park a call:1. While on a ca

Wave Phone User Guide July 2007 - Issue 1.0 3-9Chapter 3 - Using Wave Phone Features Call PickupCALL PICKUPYou can pick up a call on any extension wit

3-10 July 2007 - Issue 1.0 Wave Phone User GuideChapter 3 - Using Wave Phone Features Call PickupGroup Pickup [ALL]Group Pickup allows you to answer a

Wave Phone User Guide July 2007 - Issue 1.0 3-11Chapter 3 - Using Wave Phone Features Call RecordCALL RECORDCall Record records the currently active c

3-12 July 2007 - Issue 1.0 Wave Phone User GuideChapter 3 - Using Wave Phone Features Call ReturnReturning a Call [ALL]For SIP & DIGITAL PhonesTo

Wave Phone User Guide July 2007 - Issue 1.0 3-13Chapter 3 - Using Wave Phone Features Call WaitingCALL WAITINGUsing Call Waiting [ALL]During a call on

3-14 July 2007 - Issue 1.0 Wave Phone User GuideChapter 3 - Using Wave Phone Features Call WaitingTo release the initial call:While the initial call i

Wave Phone User Guide July 2007 - Issue 1.0 3-15Chapter 3 - Using Wave Phone Features Caller ID BlockingFor ANALOG PhonesTo accept a call waiting call

3-16 July 2007 - Issue 1.0 Wave Phone User GuideChapter 3 - Using Wave Phone Features Camp-on (Callback)CAMP-ON (CALLBACK)Camp-on (also known as Callb

Wave Phone User Guide July 2007 - Issue 1.0 3-17Chapter 3 - Using Wave Phone Features Camp-on (Callback)For ANALOG PhonesAfter receiving a busy signal

Table of ContentsWave Phone User Guide July 2007 - Issue 1.0 iiiJoining a Call ... 3-36U

3-18 July 2007 - Issue 1.0 Wave Phone User GuideChapter 3 - Using Wave Phone Features Callers ListCALLERS LISTSIP PHONE MODELS 9133i AND 9112i onlyThe

Wave Phone User Guide July 2007 - Issue 1.0 3-19Chapter 3 - Using Wave Phone Features Callers ListAccessing and Dialing the Callers ListTo access the

3-20 July 2007 - Issue 1.0 Wave Phone User GuideChapter 3 - Using Wave Phone Features Callers ListDeleting from the Callers ListThere are two ways to

Wave Phone User Guide July 2007 - Issue 1.0 3-21Chapter 3 - Using Wave Phone Features Centrex FeaturesCENTREX FEATURESThe programmed Centrex Flash but

3-22 July 2007 - Issue 1.0 Wave Phone User GuideChapter 3 - Using Wave Phone Features Conference CallsCONFERENCE CALLSYou can set up a conference call

Wave Phone User Guide July 2007 - Issue 1.0 3-23Chapter 3 - Using Wave Phone Features Conference CallsTo make a conference call with feature codes:1.

3-24 July 2007 - Issue 1.0 Wave Phone User GuideChapter 3 - Using Wave Phone Features Dial By NameFor ANALOG PhonesTo set up a Conference: 1. With a p

Wave Phone User Guide July 2007 - Issue 1.0 3-25Chapter 3 - Using Wave Phone Features Direct Station Select/Busy Lamp FieldFor DIGITAL PhonesTo use Di

3-26 July 2007 - Issue 1.0 Wave Phone User GuideChapter 3 - Using Wave Phone Features Directory ListTo cancel a Supervised Transfer:Press TAP to cance

Wave Phone User Guide July 2007 - Issue 1.0 3-27Chapter 3 - Using Wave Phone Features Directory ListSaving Numbers & Names to the DirectoryYou can

Table of Contentsiv July 2007 - Issue 1.0 Wave Phone User GuideUser Programmable Keys ... 3-53Using Prog

3-28 July 2007 - Issue 1.0 Wave Phone User GuideChapter 3 - Using Wave Phone Features Do Not DisturbDO NOT DISTURBDo Not Disturb (DND) prevents your p

Wave Phone User Guide July 2007 - Issue 1.0 3-29Chapter 3 - Using Wave Phone Features FlashFor DIGITAL PhonesThe Do Not Disturb programmable key on yo

3-30 July 2007 - Issue 1.0 Wave Phone User GuideChapter 3 - Using Wave Phone Features Forward CallsFORWARD CALLSUse Forward to redirect your calls to

Wave Phone User Guide July 2007 - Issue 1.0 3-31Chapter 3 - Using Wave Phone Features Forward CallsTo cancel call forwarding:Press Forward.The Forward

3-32 July 2007 - Issue 1.0 Wave Phone User GuideChapter 3 - Using Wave Phone Features Forward CallsUsing Forward (Follow Me)From any phone in the syst

Wave Phone User Guide July 2007 - Issue 1.0 3-33Chapter 3 - Using Wave Phone Features HeadsetFor ANALOG PhonesYou can have your calls forwarded to an

3-34 July 2007 - Issue 1.0 Wave Phone User GuideChapter 3 - Using Wave Phone Features HoldUsing a Headset [D] / [A]When using a headset on digital or

Wave Phone User Guide July 2007 - Issue 1.0 3-35Chapter 3 - Using Wave Phone Features HoldFor Digital PhonesTo place a call on holdPress HOLD. When a

3-36 July 2007 - Issue 1.0 Wave Phone User GuideChapter 3 - Using Wave Phone Features Intercom buttonINTERCOM BUTTONSIP PhoneModels 480i/480CT onlyYou

Wave Phone User Guide July 2007 - Issue 1.0 3-37Chapter 3 - Using Wave Phone Features Message WaitingMESSAGE WAITINGIf you have a Message Waiting key,

Table of ContentsWave Phone User Guide July 2007 - Issue 1.0 vChapter 6 - About Wave Analog Phones... 6-1Introduction ...

3-38 July 2007 - Issue 1.0 Wave Phone User GuideChapter 3 - Using Wave Phone Features Multiple Call HandlingMULTIPLE CALL HANDLINGUsing Call Appearanc

Wave Phone User Guide July 2007 - Issue 1.0 3-39Chapter 3 - Using Wave Phone Features MuteMUTEThis feature allows you to prevent the caller at the dis

3-40 July 2007 - Issue 1.0 Wave Phone User GuideChapter 3 - Using Wave Phone Features PageFor DIGITAL PhonesTo turn on the Night Answer ServicePress N

Wave Phone User Guide July 2007 - Issue 1.0 3-41Chapter 3 - Using Wave Phone Features PageFor DIGITAL PhonesTo page all phones with speakers:1. Press

3-42 July 2007 - Issue 1.0 Wave Phone User GuideChapter 3 - Using Wave Phone Features PagePage a Specific Zone [D] / [A]For DIGITAL PhonesTo page a sp

Wave Phone User Guide July 2007 - Issue 1.0 3-43Chapter 3 - Using Wave Phone Features Password ProtectionPASSWORD PROTECTIONYou can configure your pho

3-44 July 2007 - Issue 1.0 Wave Phone User GuideChapter 3 - Using Wave Phone Features RedialREDIALRedial will place a call to the last phone number yo

Wave Phone User Guide July 2007 - Issue 1.0 3-45Chapter 3 - Using Wave Phone Features Saved Number RedialSAVED NUMBER REDIALThis feature allows a user

3-46 July 2007 - Issue 1.0 Wave Phone User GuideChapter 3 - Using Wave Phone Features ShiftSHIFTThe SHIFT key will allow the user to access a second l

Wave Phone User Guide July 2007 - Issue 1.0 3-47Chapter 3 - Using Wave Phone Features SpeakerUsing Silent Monitor [D]For DIGITAL PhonesTo use Silent M

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3-48 July 2007 - Issue 1.0 Wave Phone User GuideChapter 3 - Using Wave Phone Features Speed DialSPEED DIALSpeed Dials can be programmed to dial direct

Wave Phone User Guide July 2007 - Issue 1.0 3-49Chapter 3 - Using Wave Phone Features System Speed DialSYSTEM SPEED DIALUsing System Speed Dial [D] /

3-50 July 2007 - Issue 1.0 Wave Phone User GuideChapter 3 - Using Wave Phone Features TransferTRANSFERTransfer places a call on hold while you dial th

Wave Phone User Guide July 2007 - Issue 1.0 3-51Chapter 3 - Using Wave Phone Features TransferMaking a Supervised Transfer [ALL]A supervised transfer

3-52 July 2007 - Issue 1.0 Wave Phone User GuideChapter 3 - Using Wave Phone Features TransferTransferring Calls to Voice Mail [D] / [A]If you are usi

Wave Phone User Guide July 2007 - Issue 1.0 3-53Chapter 3 - Using Wave Phone Features User Programmable KeysUSER PROGRAMMABLE KEYSThe following featur

3-54 July 2007 - Issue 1.0 Wave Phone User GuideChapter 3 - Using Wave Phone Features Visual Voice MailUsing the Query FeatureA query of a feature key

Wave Phone User Guide July 2007 - Issue 1.0 3-55Chapter 3 - Using Wave Phone Features Visual Voice MailVoice Mail Message Number DisplayWhen the phone

3-56 July 2007 - Issue 1.0 Wave Phone User GuideChapter 3 - Using Wave Phone Features VoicecallVOICECALLVoicecall is a page directed to a specific dig

Wave Phone User GuideJuly 2007 - Issue 1.04-1Chapter 4 - About Wave SIP PhonesThis chapter illustrates and describes the specific features of the diff

Wave Phone User Guide July 2007 - Issue 1.0 1-1Chapter 1 - IntroductionThank you for purchasing a Vertical Communications phone. All Wave phones are m

4-2July 2007 - Issue 1.0Wave Phone User GuideChapter 4 - About Wave SIP Phones Wave SIP Phone ModelsSIP Phone 9133iVertical 9133i SIP PhoneFeature Key

Wave Phone User GuideJuly 2007 - Issue 1.04-3Chapter 4 - About Wave SIP Phones Wave SIP Phone Models 7 Programmable Keys by the System Administrator

4-4July 2007 - Issue 1.0Wave Phone User GuideChapter 4 - About Wave SIP Phones Wave SIP Phone ModelsSIP Phone 9112iVertical 9112i SIP PhoneFeature Key

Wave Phone User GuideJuly 2007 - Issue 1.04-5Chapter 4 - About Wave SIP Phones Wave SIP Phone Models 6 End Call disconnect from the current call. 7

4-6July 2007 - Issue 1.0Wave Phone User GuideChapter 4 - About Wave SIP Phones Wave SIP Phone ModelsSIP Phone 480i/480CTVertical 480i/480CT SIP PhoneF

Wave Phone User GuideJuly 2007 - Issue 1.04-7Chapter 4 - About Wave SIP Phones Wave SIP Phone Models 7 Display provide information about what is hap

4-8July 2007 - Issue 1.0Wave Phone User GuideChapter 4 - About Wave SIP Phones Using a SIP PhoneUSING A SIP PHONEThis section describes how to use the

Wave Phone User GuideJuly 2007 - Issue 1.04-9Chapter 4 - About Wave SIP Phones Using a SIP PhoneLine Status LightsModel 480i/480CT or 9133i - An LED n

4-10July 2007 - Issue 1.0Wave Phone User GuideChapter 4 - About Wave SIP Phones Using a SIP PhoneDisplay InformationThe Vertical SIP phones include a

Wave Phone User GuideJuly 2007 - Issue 1.04-11Chapter 4 - About Wave SIP Phones Phone SettingsPHONE SETTINGSSetting OptionsPressing the Options button