Vertical TeleVantage 7.5 Technical Information

INSTALLING TELEVANTAGETELEVANTAGE 8

INSTALLING TELEVANTAGEConfiguring TAPI applications for the Multi-Line TAPI Service Provider14-7Chapter 15. Installing the TeleVantage Recording Archi

CHAPTER 8CHAPTER 8INSTALLING AND CONFIGURING WINDOWS ON THE TELEVANTAGE SERVERCHAPTER CONTENTSIntroduction . . . . . . . . . . . . . . . . . . . . . .

8-2 INSTALLING TELEVANTAGEIntroduction _____________________________________________Before you install TeleVantage components, you or your system admi

CHAPTER 8. INSTALLING AND CONFIGURING WINDOWS ON THE TELEVANTAGE SERVER 8-3Configuring Windows 2000/XP/2003 for TeleVantage ___________Use the informa

8-4 INSTALLING TELEVANTAGE6. Click Create to create the new user. Close the dialog box but do not exit Computer Management. 7. Select System Tools >

CHAPTER 8. INSTALLING AND CONFIGURING WINDOWS ON THE TELEVANTAGE SERVER 8-53. In the console tree, double-click the domain node.4. In the details pane

CHAPTER 9CHAPTER 9INSTALLING THE TELEVANTAGE DATABASE SERVER CHAPTER CONTENTSIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9-2 INSTALLING TELEVANTAGEIntroduction _____________________________________________If you are upgrading from TeleVantage 7, skip to Chapter 10.TeleVa

CHAPTER 10. INSTALLING THE TELEVANTAGE DATABASE SERVER 9-3Installing MSDE from the Master CD_________________________Important: The MSDE database serv

CONTENTSTroubleshooting workstation application problems... B-7Troubleshooting TeleVantage Services problems ...

9-4 INSTALLING TELEVANTAGE5. First-time installations: Do the following:Q The Master Setup shows the default directory where MSDE will be installed. T

CHAPTER 10. INSTALLING THE TELEVANTAGE DATABASE SERVER 9-5If you upgraded from SQL Server 7 to SQL Server 2000If you upgraded from SQL Server 7 to SQL

CHAPTER 10CHAPTER 10INSTALLING THE TELEVANTAGE SERVER SOFTWARECHAPTER CONTENTSIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

10-2 INSTALLING TELEVANTAGEIntroduction _____________________________________________Task checklistYou must perform the tasks listed in the following

CHAPTER 10. INSTALLING THE TELEVANTAGE SERVER SOFTWARE 10-32. Close all open Windows applications running on the TeleVantage Server PC. You do not nee

10-4 INSTALLING TELEVANTAGE7. Click TeleVantage Server.8. The TeleVantage Server Setup starts.Follow the on-screen instructions.

CHAPTER 10. INSTALLING THE TELEVANTAGE SERVER SOFTWARE 10-59. In the License Agreement dialog box, signify your agreement with the conditions by click

10-6 INSTALLING TELEVANTAGE11. In the TeleVantage Provider Contact Information dialog box, enter the name, company, and the telephone number or e-mail

CHAPTER 10. INSTALLING THE TELEVANTAGE SERVER SOFTWARE 10-713. In the Telephony platform dialog box, select the method by which you are providing tele

INSTALLING TELEVANTAGEUsing an overhead loudspeaker with TeleVantage ... G-7The TeleVantage SDK...

10-8 INSTALLING TELEVANTAGEFirst time installations: Q To install the TeleVantage Server in a different location from the default location, click Tele

CHAPTER 10. INSTALLING THE TELEVANTAGE SERVER SOFTWARE 10-916. In the TeleVantage Server Voice File Format dialog box, specify the encoding format use

10-10 INSTALLING TELEVANTAGEQ Preserve existing voice files. Choose this option if you have not customized any system prompts, or if you want to retai

CHAPTER 10. INSTALLING THE TELEVANTAGE SERVER SOFTWARE 10-1119. First-time installations: In the Microsoft SQL Server Password dialog box, enter your

10-12 INSTALLING TELEVANTAGE21. In the Select Database Paths dialog box, specify the locations for the components of the TeleVantage database. For opt

CHAPTER 10. INSTALLING THE TELEVANTAGE SERVER SOFTWARE 10-1322. First-time installations: In the TeleVantage Server Area Code dialog box, enter your t

10-14 INSTALLING TELEVANTAGE24. After the PC restarts, log on as the same user you used previously. The TeleVantage Server Setup program will resume,

CHAPTER 10. INSTALLING THE TELEVANTAGE SERVER SOFTWARE 10-15Installing the TeleVantage Administrator _____________________This section explains how us

10-16 INSTALLING TELEVANTAGE9. In the Setup Type screen, select Typical to install the TeleVantage Administrator in the default location. To install a

CHAPTER 10. INSTALLING THE TELEVANTAGE SERVER SOFTWARE 10-17You must have a valid Server license to start the TeleVantage Server. Trunk, Station, IP P

CONTENTSVoiceBoard settings ... J-25VoiceBoard channel settings ...

10-18 INSTALLING TELEVANTAGEQ Change the default Password to one that is at least 5 digits long and cryptic. Retype the new password in the Confirmati

CHAPTER 10. INSTALLING THE TELEVANTAGE SERVER SOFTWARE 10-198. Click Add. The Modify License dialog box opens.Enter the Serial number and Verification

10-20 INSTALLING TELEVANTAGE11. The Activation Information dialog box opens.Complete the information in the Activation Information dialog box. All fie

CHAPTER 10. INSTALLING THE TELEVANTAGE SERVER SOFTWARE 10-2113. The next message box confirms the hardware ID that you selected since it is an importa

10-22 INSTALLING TELEVANTAGETo test the TeleVantage Server1. Close all Windows applications, including the TeleVantage Administrator if it is running.

CHAPTER 10. INSTALLING THE TELEVANTAGE SERVER SOFTWARE 10-23Setting the TeleVantage Server to autostartSet the TeleVantage Server to autostart so that

10-24 INSTALLING TELEVANTAGECompleting the TeleVantage Server installation ________________After you install and test the TeleVantage Server, you can

CHAPTER 10. INSTALLING THE TELEVANTAGE SERVER SOFTWARE 10-25To change the protocol to TCP on a Windows PC1. Choose Start > Run.2. Enter dcomcnfg.ex

10-26 INSTALLING TELEVANTAGESending e-mail notifications if you are using custom Outlook formsIf you are using custom Outlook forms (for example, you

CHAPTER 10. INSTALLING THE TELEVANTAGE SERVER SOFTWARE 10-27To configure Exchange synchronization on the TeleVantage Server1. Use the tools provided w

CHAPTER 11CHAPTER 11INSTALLING TELEVANTAGE WORKSTATION APPLICATIONSCHAPTER CONTENTSIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . .

11-2 INSTALLING TELEVANTAGEIntroduction _____________________________________________The TeleVantage workstation applications are a set of programs th

CHAPTER 11. INSTALLING TELEVANTAGE WORKSTATION APPLICATIONS 11-3Installation checklistUse the following checklist as you install and configure the Tel

11-4 INSTALLING TELEVANTAGETo download DCOM 981. Go to the following location and search using the keyword ‘DCOM 98’:http://www.microsoft.com/download

CHAPTER 11. INSTALLING TELEVANTAGE WORKSTATION APPLICATIONS 11-5About installing the TeleVantage TAPI Service ProviderIn addition to the PC requiremen

11-6 INSTALLING TELEVANTAGE7. In the TeleVantage Server Information dialog box, enter the TeleVantage Server Name and the Telephone Station ID of the

CHAPTER 11. INSTALLING TELEVANTAGE WORKSTATION APPLICATIONS 11-710. In the Ready to Install screen, click Install. Installation may take several minut

11-8 INSTALLING TELEVANTAGEQ If you are installing the TAPI Service Provider for the first time, Workstation Setup prompts you to define a Windows tel

CHAPTER 11. INSTALLING TELEVANTAGE WORKSTATION APPLICATIONS 11-9To configure Outlook 1. Open the Contacts view in Outlook.2. Choose Actions > Call

CHAPTER 1CHAPTER 1INTRODUCTIONCHAPTER CONTENTSTeleVantage overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2How to use t

11-10 INSTALLING TELEVANTAGEConfiguring the TeleVantage Contact Manager Assistant 1. If the Contact Manager Assistant is not running, start it by clic

CHAPTER 12CHAPTER 12AFTER INSTALLING TELEVANTAGECHAPTER CONTENTSYour TeleVantage system so far . . . . . . . . . . . . . . . . . . . . . . . . . .12-2

12-2 INSTALLING TELEVANTAGEYour TeleVantage system so far _____________________________You should have already completed the following tasks:Q Install

Section 3InstallingTeleVantageServices

CHAPTER 13CHAPTER 13INSTALLING TELEVANTAGE WEB SERVICESCHAPTER CONTENTSIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

13-2 INSTALLING TELEVANTAGEIntroduction _____________________________________________TeleVantage Web Services is the TeleVantage component that allows

CHAPTER 13. INSTALLING TELEVANTAGE WEB SERVICES 13-3Windows Internet Explorer requirementsIf you need to upgrade, go to the following location to obta

13-4 INSTALLING TELEVANTAGE3. In the right pane, click Allow all Web service extensions for a specific application.4. Select Active Server Pages from

CHAPTER 13. INSTALLING TELEVANTAGE WEB SERVICES 13-54. To configure SSL on the Web site, click Edit on the Directory Security tab.5. Click Require sec

1-2 INSTALLING TELEVANTAGETeleVantage overview _____________________________________Welcome to TeleVantage!TeleVantage is a feature-rich, software-bas

13-6 INSTALLING TELEVANTAGE4. The TeleVantage Services Setup starts.Follow the on-screen instructions.5. In the Setup Type dialog box, click Custom, a

CHAPTER 13. INSTALLING TELEVANTAGE WEB SERVICES 13-76. In the Custom Setup dialog box, select TeleVantage Web Services, and deselect the other feature

13-8 INSTALLING TELEVANTAGERunning ViewPoint Web Access ____________________________If you get “The page cannot be displayed” or other error messages

CHAPTER 14CHAPTER 14INSTALLING TELEVANTAGE MULTI-LINE TAPI SERVICE PROVIDERCHAPTER CONTENTSIntroduction . . . . . . . . . . . . . . . . . . . . . . .

14-2 INSTALLING TELEVANTAGEIntroduction _____________________________________________You can install TeleVantage Multi-line TAPI Service Provider (TSP

CHAPTER 14. INSTALLING TELEVANTAGE MULTI-LINE TAPI SERVICE PROVIDER 14-34. Click TeleVantage Services.5. The TeleVantage Services Setup starts.Follow

14-4 INSTALLING TELEVANTAGE6. In the Setup Type dialog box, select Custom, and then click Next to continue.7. In the Custom Setup dialog box, select T

CHAPTER 14. INSTALLING TELEVANTAGE MULTI-LINE TAPI SERVICE PROVIDER 14-5You can also do any of the following:Q Click a component to see a description

14-6 INSTALLING TELEVANTAGEConfiguring the Multi-line TAPI Service Provider _______________This section describes how to perform the following steps t

CHAPTER 14. INSTALLING TELEVANTAGE MULTI-LINE TAPI SERVICE PROVIDER 14-7The following graphic shows the Telephony MMC being used to assign TAPI Line 4

CHAPTER 1. INTRODUCTION 1-3Q Powerful call center options. Two types of call centers are available in TeleVantage—call center queues and ACD workgroup

14-8 INSTALLING TELEVANTAGEConfiguring Act! for the Multi-Line TAPI Service ProviderPerform the following configuration steps from the PC of each Act!

CHAPTER 15CHAPTER 15INSTALLING THE TELEVANTAGE RECORDING ARCHIVE SERVICECHAPTER CONTENTSIntroduction . . . . . . . . . . . . . . . . . . . . . . . . .

15-2 INSTALLING TELEVANTAGEIntroduction _____________________________________________The TeleVantage Recording Archive Service is installed on the arc

CHAPTER 15. INSTALLING THE TELEVANTAGE RECORDING ARCHIVE SERVICE 15-35. Click TeleVantage Services.6. The TeleVantage Services Setup starts.Follow the

15-4 INSTALLING TELEVANTAGE7. In the Setup Type dialog box, select Custom, and then click Next to continue.8. In the Custom Setup dialog box, select T

CHAPTER 15. INSTALLING THE TELEVANTAGE RECORDING ARCHIVE SERVICE 15-5You can also do any of the following:Q Click a component to see a description of

15-6 INSTALLING TELEVANTAGE11. In the Microsoft SQL Server Password dialog box, enter your SQL Server SA (system administrator) password.12. In the Re

CHAPTER 16CHAPTER 16INSTALLING THE TELEVANTAGE SMDR SERVICECHAPTER CONTENTSOverview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

16-2 INSTALLING TELEVANTAGEOverview________________________________________________The TeleVantage SMDR (Station Message Detail Recording) Service let

CHAPTER 16. INSTALLING THE TELEVANTAGE SMDR SERVICE 16-3Installing the SMDR service ________________________________To use the SMDR service, install i

1-4 INSTALLING TELEVANTAGEQ The TeleVantage Software Development Kit and open architecture. Use one of the many off-the-shelf applications available f

16-4 INSTALLING TELEVANTAGEStarting, pausing, and stopping the serviceClick the buttons in the Service section to Start, Pause and Stop the SMDR Servi

CHAPTER 16. INSTALLING THE TELEVANTAGE SMDR SERVICE 16-5Q Text file. Check to have the SMDR Service write call data to a text file in the location of

16-6 INSTALLING TELEVANTAGETeleVantage SMDR formats_________________________________The TeleVantage formats provide the most complete SMDR call data,

CHAPTER 16. INSTALLING THE TELEVANTAGE SMDR SERVICE 16-76 From Number.Number the call came from. For incoming calls, the caller's extension or ex

16-8 INSTALLING TELEVANTAGE14 Account Code.The Account code for this call1015 Message.Q 0 - no messageQ 1 - the caller left a voice message.116 From D

CHAPTER 16. INSTALLING THE TELEVANTAGE SMDR SERVICE 16-921 From Code.Access code of the dialing service that will be used to return this call. Only ap

16-10 INSTALLING TELEVANTAGEToshiba CTX SMDR format _________________________________This format is an emulation of the format used for Toshiba's

CHAPTER 16. INSTALLING THE TELEVANTAGE SMDR SERVICE 16-1192 Carriage Return93 Line FeedLINE 2 CallerID and DID1 Blank2"&"3-19 CallerID20

16-12 INSTALLING TELEVANTAGEAvaya Lucent Definity SMDR format _________________________This format is an emulation of the standard SMDR format for Luc

CHAPTER 16. INSTALLING THE TELEVANTAGE SMDR SERVICE 16-1358 Space59-82 Ignored in TeleVantage implementation of this format83 Carriage Return84 Line F

CHAPTER 1. INTRODUCTION 1-5How to use this manual ___________________________________There are two related installation manuals that guide you through

CHAPTER 17CHAPTER 17INSTALLING THE TFTP SERVICECHAPTER CONTENTSOverview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

17-2 INSTALLING TELEVANTAGEOverview________________________________________________This chapter describes how to install the Tftpd32 TFTP Server inclu

CHAPTER 17. INSTALLING THE TFTP SERVICE 17-33. The TeleVantage Services Setup starts.Follow the on-screen instructions.4. In the Setup Type dialog box

17-4 INSTALLING TELEVANTAGE5. In the Custom Setup dialog box, select Tftpd32 TFTP Server, and deselect the other features. (If you have already instal

CHAPTER 17. INSTALLING THE TFTP SERVICE 17-58. Once configured properly, start the Tftpd32 TFTP Server using the Windows Services control panel, and s

17-6 INSTALLING TELEVANTAGEConfiguring the Tftpd32 TFTP Server once it has been startedDetailed information on configuring the Tftpd32 TFTP Server is

Appendixes

APPENDIX AAPPENDIX AUSING TELEVANTAGE WITHMICROSOFT TERMINAL SERVICESOR CITRIX METAFRAMEUsing Microsoft Terminal Services or Citrix® MetaFrame with Te

TeleVantage documentation ________________________________TeleVantage provides documentation in several easy-to-access online formats that provide the

A-2 INSTALLING TELEVANTAGEQ Remote Administration. In Remote Administration mode, you can use a remote PC to access a TeleVantage Server over the netw

APPENDIX A. USING TELEVANTAGE WITH MICROSOFT TERMINAL SERVICES OR CITRIX METAFRAME5. Select either admin.exe or client.exe, depending on the workstati

A-4 INSTALLING TELEVANTAGE8. If you see the following error message after restarting your PC, click OK, and then restart your PC again.9. At the Termi

APPENDIX A. USING TELEVANTAGE WITH MICROSOFT TERMINAL SERVICES OR CITRIX METAFRAMEUsing Terminal Services for remote administration_____________In Rem

APPENDIX BAPPENDIX BTROUBLESHOOTINGThis appendix contains information that may be helpful when you are troubleshooting problems with various TeleVanta

B-2 INSTALLING TELEVANTAGETeleVantage system overview_______________________________The following figure shows the logical structure of a TeleVantage

APPENDIX B. TROUBLESHOOTING B-3Understanding these different data paths can be important in understanding and troubleshooting the TeleVantage system.

B-4 INSTALLING TELEVANTAGEHang up not being detectedNot all telephone company lines indicate a disconnect in the same way. Most will drop loop current

APPENDIX B. TROUBLESHOOTING B-5Valid sa password not accepted when installing MSDE 2000 from Master CDIf you installed your existing version of MSDE o

CHAPTER 1. INTRODUCTION 1-7TeleVantage QuickStart Guide This small guide provides easy-to-read instructions for first-time users and basic TeleVantage

B-6 INSTALLING TELEVANTAGETeleVantage Server does not appear in Windows Services listIf the TeleVantage Server does not appear in the Services list (S

APPENDIX B. TROUBLESHOOTING B-75. Restore the TeleVantage database.6. Upgrade to the new version of TeleVantage and verify that it works.TeleVantage S

B-8 INSTALLING TELEVANTAGEQ ‘Server not available’ dialog box appears when upgrading TeleVantage ViewPoint or Administrator. See page B-10.Q ‘Error 75

APPENDIX B. TROUBLESHOOTING B-9‘Corrupt installation’ dialog boxThis error means you are unable to install TeleVantage workstation applications. You m

B-10 INSTALLING TELEVANTAGE4. Obtain the file installedmdac.reg from the \support directory on the Master CD, and then run it on the affected PC. 5. I

APPENDIX B. TROUBLESHOOTING B-11Cannot connect to the TeleVantage database when launching the AdministratorSee “Cannot connect to the TeleVantage data

B-12 INSTALLING TELEVANTAGE4. Under ‘Message Format,’ select Plain Text. 5. Click OK. To set the outgoing mail format in the Windows registry on the T

APPENDIX B. TROUBLESHOOTING B-136. Verify any DNS suffixes listed in the middle of the dialog box by pinging each from a command line. To do so:Q Clic

B-14 INSTALLING TELEVANTAGEWeb Services installer seems to complete without requiring a reboot, but a reboot is required to finish If the Web Services

APPENDIX B. TROUBLESHOOTING B-155. In the Authentication Methods dialog box, make a note of the User name in the Anonymous access section, and then ex

1-8 INSTALLING TELEVANTAGEAccessing online documentationYou can access TeleVantage’s online documentation in the following formats.Online HelpFrom any

B-16 INSTALLING TELEVANTAGEOther troubleshooting topics _______________________________This section describes other problems that you may encounter.Mi

APPENDIX CAPPENDIX CCHANGING THE DOMAIN OF THE TELEVANTAGE SERVERThis appendix describes how to change the domain of the TeleVantage Server PC for any

APPENDIX DAPPENDIX DMANAGING TELEVANTAGE LICENSESThis appendix provides background information on how TeleVantage licenses work, and addresses the fol

D-2 INSTALLING TELEVANTAGEAfter 60 days without activationIf you do not activate your licenses within 60 days, the following occur:Q All TeleVantage w

APPENDIX D. MANAGING TELEVANTAGE LICENSES D-3Viewing the status of licenses on your systemThe status of the licenses on your system is displayed in th

D-4 INSTALLING TELEVANTAGEOnce a system is activated, it stays activated until you add additional licenses (for example, you purchased another Station

APPENDIX D. MANAGING TELEVANTAGE LICENSES D-5To activate licenses via the web1. Export your licensing information as described on page D-8. The licens

D-6 INSTALLING TELEVANTAGE3. Supply your licensing in either of the following ways:Q If your browser supports file uploads, enter the name of the lice

APPENDIX D. MANAGING TELEVANTAGE LICENSES D-7Importing license informationYou import license information for any of the following reasons:Q To enter l

CHAPTER 2CHAPTER 2TELEVANTAGE COMPONENTSCHAPTER CONTENTSIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

D-8 INSTALLING TELEVANTAGE3. After the import finishes, click OK to close the message window that displays the number of license records that were imp

APPENDIX D. MANAGING TELEVANTAGE LICENSES D-93. In the Registration Information dialog box, update or add customer profile information, and then click

D-10 INSTALLING TELEVANTAGEThe hardware ID is verified each time the TeleVantage Server or any of the workstation applications start. If the hardware

APPENDIX D. MANAGING TELEVANTAGE LICENSES D-11Installing a dongleSee page 3-10 for a list of supported dongles.To install a dongle on the TeleVantage

APPENDIX EAPPENDIX EPERFORMING UNATTENDED WORKSTATION INSTALLATIONSYou can install the TeleVantage workstation applications unattended (silently), so

E-2 INSTALLING TELEVANTAGEPerforming a custom unattended installation__________________To perform a custom unattended workstation application installa

APPENDIX E. PERFORMING UNATTENDED WORKSTATION INSTALLATIONS E-3Workstation Setup command parametersThe following parameters can be specified in any or

E-4 INSTALLING TELEVANTAGESUPPRESS_MSGS Integer 0 = (Default) Workstation Setup displays message boxes on the PC where the applications are installed.

APPENDIX E. PERFORMING UNATTENDED WORKSTATION INSTALLATIONS E-5TVTSPAPPHANGUP Integer TAPI SP only. Specifies whether applications using TAPI SP can h

2-2 INSTALLING TELEVANTAGEIntroduction _____________________________________________TeleVantage consists of several components that you can install se

E-6 INSTALLING TELEVANTAGEVerifying that an unattended installation was successful ________You can determine if a unattended installation was successf

APPENDIX FAPPENDIX FCONFIGURING TELEVANTAGE FOR THE WINDOWS FIREWALLImportant: The information in this appendix applies only if your TeleVantage Serve

F-2 INSTALLING TELEVANTAGEFor a complete list of the Windows Firewall exceptions added by TeleVantage and their associated default values, see “Window

APPENDIX F. CONFIGURING TELEVANTAGE FOR THE WINDOWS FIREWALL F-3Note: Vertical recommends this setting as the easiest and most secure setting that gua

F-4 INSTALLING TELEVANTAGENote the following:Q If your Server’s IP address ever changes you must update this setting in order for the TeleVantage work

APPENDIX F. CONFIGURING TELEVANTAGE FOR THE WINDOWS FIREWALL F-5Q TeleVantage Server: TVServer.exe.Q TeleVantage Control: TVCntrl.exe.Q File and Print

F-6 INSTALLING TELEVANTAGEUpgrading Windows after TeleVantage is installed______________Important: After performing either of the procedures described

APPENDIX GAPPENDIX GEXTENDING TELEVANTAGEVersatility is what makes TeleVantage so powerful, and that versatility is enhanced even further by the abili

G-2 INSTALLING TELEVANTAGEExtending TeleVantage with off-the-shelf applications___________Many off-the-shelf applications produced by third-party vend

APPENDIX G. EXTENDING TELEVANTAGE G-3While any TAPI-compatible application should work with TeleVantage, the contact managers listed in Installing Tel

CHAPTER 2. TELEVANTAGE COMPONENTS 2-3TeleVantage Server _______________________________________The TeleVantage Server is the heart of the TeleVantage

G-4 INSTALLING TELEVANTAGEQ Send user’s extension number. Send the extension number of the calling user as DTMF digits.Q Send call type and extension

APPENDIX G. EXTENDING TELEVANTAGE G-5The possible combinations of DTMF digits that are sent to the device are described in the following table. The fo

G-6 INSTALLING TELEVANTAGEUsing the previous example again for illustration, the possible DTMF combinations that may be sent to one of the voicemail s

APPENDIX G. EXTENDING TELEVANTAGE G-7Using an overhead loudspeaker with TeleVantage _____________TeleVantage includes a special workaround for sites t

G-8 INSTALLING TELEVANTAGEQ Automatic customer support call handlingQ Custom applications that monitor the status of TeleVantage devicesQ Custom menus

APPENDIX G. EXTENDING TELEVANTAGE G-9Q The IVR Plug-in API. Using the IVR Plug-in API, programmers can tightly integrate a custom application with the

G-10 INSTALLING TELEVANTAGEThe IVR Plug-in API is exposed to your applications through a TeleVantage software component. Sample applications are provi

APPENDIX G. EXTENDING TELEVANTAGE G-11Telephony toolkits can be used to build applications such as:Q Order entry systemsQ Benefits enrollment hotlines

G-12 INSTALLING TELEVANTAGE3. Enter the number of station licenses you want to reserve in Reserve __ station licenses for calls involving IVR Plug-ins

APPENDIX HAPPENDIX HTROUBLESHOOTING VOIPFine-tuning your Internet span connection ___________________In the TeleVantage Administrator, the SIP and H.

2-4 INSTALLING TELEVANTAGETeleVantage Administrator _________________________________The TeleVantage Administrator application enables you to configur

H-2 INSTALLING TELEVANTAGESetting the Layer 3 QoS TOS Octet for higher VoIP qualityVoIP traffic on the Internet is flagged with a special byte, called

APPENDIX H. TROUBLESHOOTING VOIP H-32. Take the 8-digit binary number and translate it to standard decimal. You can do so using the Windows Calculator

H-4 INSTALLING TELEVANTAGEI cannot get SIP calls to work.Have you followed the step by step instructions in Chapter 14 of Administering TeleVantage? T

APPENDIX H. TROUBLESHOOTING VOIP H-5Troubleshooting problems with SIP devices such as SIP phones and external SIP stationsHave you followed the step b

H-6 INSTALLING TELEVANTAGEWhen I make a call, I get the TeleVantage auto attendant. This usually means that the phone is not being recognized as an ex

APPENDIX H. TROUBLESHOOTING VOIP H-7When I am on a call, and I get a 2nd call, my phone’s second line does not ring, I just hear the call waiting beep

I configured a PSTN gateway or SIP carrier as a SIP Server, and configured a user with DID, but when I call the DID number the call is sent to the Tel

APPENDIX H. TROUBLESHOOTING VOIP H-9If you are using a board with its own NIC interface, use the IP address of the board, not of the TeleVantage Serve

APPENDIX IAPPENDIX IPROTECTING YOUR PHONE SYSTEM AGAINST TOLL FRAUDCHAPTER CONTENTSAbout toll fraud . . . . . . . . . . . . . . . . . . . . . . . . .

CHAPTER 2. TELEVANTAGE COMPONENTS 2-5TeleVantage Enterprise ManagerTeleVantage Enterprise Manager allows a distributed network of TeleVantage Servers

I-2 INSTALLING TELEVANTAGEAbout toll fraud __________________________________________Businesses using any phone system, not just TeleVantage, are vuln

APPENDIX I. PROTECTING YOUR PHONE SYSTEM AGAINST TOLL FRAUD I-3Protecting your system against toll fraud_____________________The following are a varie

I-4 INSTALLING TELEVANTAGEUse the report to determine which users in your system have passwords that make your system vulnerable. If you have implemen

APPENDIX I. PROTECTING YOUR PHONE SYSTEM AGAINST TOLL FRAUD I-5The full list of country codes can be found in your phone book. The list is maintained

I-6 INSTALLING TELEVANTAGESecuring your phone system database Toll fraud typically involves “hacking” over phone lines instead of data hacking. Howeve

APPENDIX I. PROTECTING YOUR PHONE SYSTEM AGAINST TOLL FRAUD I-7Responding to toll fraud attempts___________________________If your phone system has be

APPENDIX JAPPENDIX JTELEVANTAGE CONFIGURATION SETTINGSCHAPTER CONTENTSAbout TeleVantage configuration settings. . . . . . . . . . . . . . . . . . . .J

J-2 INSTALLING TELEVANTAGEAbout TeleVantage configuration settings_____________________This appendix lists the TeleVantage configuration settings that

APPENDIX J. TELEVANTAGE CONFIGURATION SETTINGS J-35. If the registry setting exists, double-click it to edit it.If the registry setting does not exist

2-6 INSTALLING TELEVANTAGETeleVantage Contact Manager Assistant ______________________The TeleVantage Contact Manager Assistant tightly integrates wit

J-4 INSTALLING TELEVANTAGEHKLM\Software\Artisoft\TeleVantage\Server\Settings\ 6E23WKDWORD specifying whether, with a queue set to automatically record

APPENDIX J. TELEVANTAGE CONFIGURATION SETTINGS J-5ExpWaitRingCycleLengthDWORD value specifying in milliseconds how much time is added to the expected

J-6 INSTALLING TELEVANTAGEMonitorLocPBEDWORD value specifying how the ViewPoint status of hot-desking agents (agents logged into another user’s phone)

APPENDIX J. TELEVANTAGE CONFIGURATION SETTINGS J-7NumLogsDWORD value specifying the number of TeleVantage Server log files (Tvlogxxx.TXT) kept before

J-8 INSTALLING TELEVANTAGEUnknownCallerNameSTRING value specifying the name to display in the call log when the actual caller name is unknown. Default

APPENDIX J. TELEVANTAGE CONFIGURATION SETTINGS J-9VoxHighEventIntervalDWORD value specifying the time interval (in milliseconds) for generating the Ev

J-10 INSTALLING TELEVANTAGERegistry settings on the TeleVantage workstation computersAll supported TeleVantage workstation registry settings are found

APPENDIX J. TELEVANTAGE CONFIGURATION SETTINGS J-11HKCU\Software\Artisoft\TeleVantage\Client\Admin\AppLoggedInUserIdSTRING value indicating the ID of

J-12 INSTALLING TELEVANTAGELocal machine settingsThe workstation application settings in this section are located in HKEY_LOCAL_MACHINE (HKLM.)Usernam

APPENDIX J. TELEVANTAGE CONFIGURATION SETTINGS J-13TracePathSTRING value specifying the path at which SecBridge log files are created.Default is Progr

CHAPTER 2. TELEVANTAGE COMPONENTS 2-7TeleVantage Software Development Kit ______________________The TeleVantage Software Development Kit (SDK) lets yo

J-14 INSTALLING TELEVANTAGETraceMaxRevisionsDWORD value specifying the maximum number of backup log files that will be generated on this machine befor

APPENDIX J. TELEVANTAGE CONFIGURATION SETTINGS J-15HKLM\Software\Artisoft\TeleVantage\Client\MultilineTSPHangUpCallsDWORD value specifying whether or

J-16 INSTALLING TELEVANTAGEHKLM\Software\TFTPD32TftpLogFileSTRING value specifying the location of the Tftpd32 TFTP Server log files, for example:“C\\

APPENDIX J. TELEVANTAGE CONFIGURATION SETTINGS J-17TeleVantage Server language locale settings __________________TeleVantage currently uses the follow

J-18 INSTALLING TELEVANTAGEDefining custom tones ____________________________________Custom tones can be defined for incoming fax detection and discon

APPENDIX J. TELEVANTAGE CONFIGURATION SETTINGS J-19Example: Defining a disconnect toneThe keys in the next table are DWORD values that define the defa

J-20 INSTALLING TELEVANTAGEDisabling Dialogic devices _________________________________By default, TeleVantage allocates and opens all Dialogic device

APPENDIX J. TELEVANTAGE CONFIGURATION SETTINGS J-214. Set the contents of DisableDevices to a comma-separated list of the device names you are disabli

J-22 INSTALLING TELEVANTAGETo disable a board’s conference resources1. Run Regedit.2. Create the following key (if it does not already exist): HKLM\SO

APPENDIX J. TELEVANTAGE CONFIGURATION SETTINGS J-23The table on page J-23 lists the default priorities assigned to each of the boards that provide con

COPYRIGHT© 2008 Vertical Communications, Inc. All rights reserved. This manual and the software described in it are copyrighted with all rights reserv

J-24 INSTALLING TELEVANTAGE3. Create a DWORD Value ConfPriority under the key you created in the previous step (if it does not already exist), and set

APPENDIX J. TELEVANTAGE CONFIGURATION SETTINGS J-25If you assigned the lower board ID to the D/41JCT-LS board, the devices on the same boards would ha

J-26 INSTALLING TELEVANTAGEDXBD_MAXPDOFF 50Maximum Pulse Digit Off. Maximum time loop current may be off before the existing loop pulse digit is consi

APPENDIX J. TELEVANTAGE CONFIGURATION SETTINGS J-27DXBD_P_IDD 100Pulse Interdigit Delay. Time between digits in pulse dialing. (10ms units.)DXBD_P_MK

J-28 INSTALLING TELEVANTAGEVoiceBoard channel settingsChannel-level settings are controlled by the VoiceBoard Line registry keys, which are located un

APPENDIX J. TELEVANTAGE CONFIGURATION SETTINGS J-29DXCH_DTMFTLKDWORD value for DTMF Talk. Sets the minimum time for DTMF to be present during playback

J-30 INSTALLING TELEVANTAGERobbed Bit T1 SettingThe setting IgnoreSpuriousSignals should be activated only in cases where all other efforts to configu

APPENDIX J. TELEVANTAGE CONFIGURATION SETTINGS J-31Configuring Calling Name Identification on PRI boardsDepending on your ISDN provider, Calling Name

J-32 INSTALLING TELEVANTAGEAdd the following for each PRI board in your system, under:HKLM\SOFTWARE\Artisoft\TeleVantage\Server\DTIBoard1\GlobalCallQ

APPENDIX J. TELEVANTAGE CONFIGURATION SETTINGS J-33ISDN Megacom service settingsThese settings enable you to make outbound international calls using I

CHAPTER 3CHAPTER 3TELEVANTAGE REQUIREMENTSCHAPTER CONTENTSIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

J-34 INSTALLING TELEVANTAGEHKLM\SOFTWARE\Artisoft\TeleVantage\Server\DTIBoard<n>\GlobalCall\MakeCallUsing the TeleVantage Advanced Settings Edit

APPENDIX J. TELEVANTAGE CONFIGURATION SETTINGS J-35Viewing current valuesThe main window of the program displays a list of all available settings.Q In

J-36 INSTALLING TELEVANTAGEChanging key valuesWhen you double-click on a key listed in the main window, the Edit Setting dialog box opens.Q Name displ

APPENDIX J. TELEVANTAGE CONFIGURATION SETTINGS J-37Call Monitor\Hold Conference PartiesDWORD value that specifies whether or not external conference p

J-38 INSTALLING TELEVANTAGE\CallLog\AutoArchiveDelay\CallLog\AutoArchiveDelayIntervalDWORD values that enable you to slow down Call Log archiving so t

APPENDIX J. TELEVANTAGE CONFIGURATION SETTINGS J-39Server\CPAConnectDelayDWORD value that specifies the delay in milliseconds after call progress anal

J-40 INSTALLING TELEVANTAGEServer\CCRouteOutboundDWORD value that determines whether or not outbound calls are recognized by call center distribution

APPENDIX J. TELEVANTAGE CONFIGURATION SETTINGS J-41Server\DirectCallsUseFaxTargetDWORD value that determines whether incoming faxes on DID calls are d

J-42 INSTALLING TELEVANTAGEServer\ExternalCallOfferingDelayDWORD value specifying the wait (in milliseconds) before TeleVantage starts call offering o

APPENDIX J. TELEVANTAGE CONFIGURATION SETTINGS J-43Server\IPVoiceTitleMaxSilenceSometimes voice titles for IP calls are cut off. This is because laten

3-2 INSTALLING TELEVANTAGEIntroduction _____________________________________________This chapter describes hardware and software requirements for the

J-44 INSTALLING TELEVANTAGEServer\MinRingDurationForExternalCallOfferingDWORD value that specifies the minimum ring duration (in milliseconds) for ext

APPENDIX J. TELEVANTAGE CONFIGURATION SETTINGS J-45Server\PageVoxAllocMaxRetryIntervalDWORD value specifying the length of time TeleVantage waits (in

J-46 INSTALLING TELEVANTAGEServer\RefreshVMWIDWORD value specifying the number of milliseconds to wait before refreshing the CLASS phone message waiti

APPENDIX J. TELEVANTAGE CONFIGURATION SETTINGS J-47Server\SendDigitsToStationDelayDWORD value that specifies the delay (in millseconds) before sending

J-48 INSTALLING TELEVANTAGEServer\UseGroupMemberDNDSettingSpecifies whether workgroup calls to an Available user with a shared station ring the phone

APPENDIX J. TELEVANTAGE CONFIGURATION SETTINGS J-49Total #of sharedvoice resources12345678>8# of shared resources that remain free for other purpos

J-50 INSTALLING TELEVANTAGEServer\VoxSysCallRecBorrowedMinFreePercentageThe minimum percentage of borrowed voice resources the system leaves for other

APPENDIX J. TELEVANTAGE CONFIGURATION SETTINGS J-51System\MinClientBuildDWORD value that specifies minimum build version number of ViewPoint that is a

APPENDIX KAPPENDIX KFURTHER READINGThe following books and websites offer further information about telecommunications and Microsoft Windows telephony

CHAPTER 3. TELEVANTAGE REQUIREMENTS 3-3Q Windows XP Professional. Base release as well as SP1-SP2. Windows XP Professional includes Remote Desktop for

K-2 INSTALLING TELEVANTAGEWeb sites about telecommunicationsLincMad (telephone area codes and splits)http://www.lincmad.comAT&T fraud educationhtt

Symbols*18 phone command H-9AAastra SIP phonesbrands and models tested (table) 5-6aboutadd-ons 2-2Administrator 2-4ADSI phones 5-3Advanced Settings Ed

INSTALLING TELEVANTAGE INDEX-2configuringfor Multi-line TAPI Service Provider 14-8for TAPI Service Provider 11-9activated licensesabout D-1Add-in APIa

INDEX-3Contact Manager Assistant 11-10GoldMine 11-9Microsoft Outlook 11-9Contact Manager Assistantabout 2-6configuringfor Multi-line TAPI Service Prov

INSTALLING TELEVANTAGE INDEX-4ordering 4-4requirements 3-22Enterprise Managerabout 2-5eyeBeam SIP softphone 5-9Ffailover supportabout 2-3fax detection

INDEX-5requirements 4-9carrier requirements 4-9shared voice resources 4-9ISDN Two B-Channel Transfer serviceabout 4-4ordering 4-4IVR Plug-in APIabout

INSTALLING TELEVANTAGE INDEX-6Automatic Number Identification (ANI) 4-3call waiting 4-4Caller ID (inbound) 4-3Caller ID (outbound) 4-3Direct Inward Di

INDEX-7ZipTone J-9Server settings6E23WK J-4CallWaitingInterval J-9COMPANY J-3DbCacheInterval J-4DefaultLocaleCode J-17Description J-17DisableCallHisto

INDEX-8MinTrunkOnhookTime J-28workstation settingsAddress J-11, J-14audio temp file dir J-36AutoLogon J-11Call Monitor Hold Conference Parties J-37Con

INDEX-9for passwords I-3logon accounts I-5monitoring current scams I-6securingphone system database I-6SIP stations I-6user permissions I-4Serverabout

3-4 INSTALLING TELEVANTAGEWhen to increase CPU speed and memoryCPU speed and memory availability have a direct effect on TeleVantage performance. Whil

INDEX-10AutoAttendantInterdigitTimeout J-38BufferDirCleanupThreshold J-38CallRecordingBeepFile J-39CallRecordingBeepInterval J-39CCRouteOutbound J-40C

INDEX-11TAPI Service Providerabout 2-5configuring 11-8contact management software for use with 11-8installing 11-8PC requirements 3-19TCP/IP networksu

INDEX-12troubleshooting general SIP problems H-3troubleshooting problems with SIP devices such as SIP phones and external SIP stations H-5troubleshoot

INDEX-13installing 13-5PC requirements 3-20setting up secure Web site 13-4troubleshooting problems B-13wheel mouseusing 3-19where to get help 1-5Windo

CHAPTER 3. TELEVANTAGE REQUIREMENTS 3-5CPU and memory requirements when using Dialogic boardsThe table on page 3-6 lists minimum CPU and memory recomm

3-6 INSTALLING TELEVANTAGEIn the table, Total # of ports is the total number of trunks and stations. In any configuration of Dialogic boards, the tota

CHAPTER 3. TELEVANTAGE REQUIREMENTS 3-7The following table lists the minimum disk space required for systems with different numbers of users, all of w

3-8 INSTALLING TELEVANTAGEOffline storage requirementsAn offline storage device such as a tape drive is useful for backing up the TeleVantage database

CHAPTER 3. TELEVANTAGE REQUIREMENTS 3-9TeleVantage Server PC network requirementsAlthough TeleVantage can run without being connected to a network, ma

3. Neither the name of the Politecnico di Torino, CACE Technologies nor the names of its contributors may be used to endorse or promote products deriv

3-10 INSTALLING TELEVANTAGETeleVantage Server PC CD ROM requirementsOne CD ROM drive is required to install the TeleVantage software and related compo

CHAPTER 3. TELEVANTAGE REQUIREMENTS 3-11Using industrial PCs for larger systems based on Dialogic BoardsVery small- to small-sized TeleVantage systems

3-12 INSTALLING TELEVANTAGEDatabase configuration recommendationsFor best performance and reliability, Microsoft recommends (but does not require) tha

CHAPTER 3. TELEVANTAGE REQUIREMENTS 3-13Using TeleVantage with a LANYou must use a LAN if any of the following circumstances exist:Q You are installin

3-14 INSTALLING TELEVANTAGEMicrosoft Windows workgroup-based networks In a Windows workgroup-based network, or a non-Microsoft network, anyone who run

CHAPTER 3. TELEVANTAGE REQUIREMENTS 3-15Requirements for e-mail notificationIn order to use e-mail notification, you must have an e-mail system or pro

3-16 INSTALLING TELEVANTAGETeleVantage license requirements ___________________________TeleVantage licenses can be used for 60 days before they must b

CHAPTER 3. TELEVANTAGE REQUIREMENTS 3-17TeleVantage ViewPoint requires one ViewPoint license per PC. With one ViewPoint license, a user can log on to

3-18 INSTALLING TELEVANTAGEAdministrator and ViewPoint requirements ___________________PCs running the TeleVantage Administrator or ViewPoint must mee

CHAPTER 3. TELEVANTAGE REQUIREMENTS 3-19Using a wheel mouse with TeleVantage To scroll through ViewPoint or Administrator views using a Microsoft mous

CONTENTSChapter 1. Introduction...1-1TeleVantage overview...

3-20 INSTALLING TELEVANTAGETeleVantage Web Services requirements _____________________You can install TeleVantage Web Services on the same PC as the T

CHAPTER 3. TELEVANTAGE REQUIREMENTS 3-21Q Disk space. 200 MB.Q Network connection. TCP/IP connection to the TeleVantage Server. See “Network requireme

3-22 INSTALLING TELEVANTAGEQ Disk space. Be sure to provide enough disk space for the mailbox recordings that you will archive. See “Minimum disk spac

CHAPTER 3. TELEVANTAGE REQUIREMENTS 3-23Contact your local telephone company to determine the emergency dialing services that are available in your ar

Section 1Preparing forInstallation

CHAPTER 4CHAPTER 4TRUNK OPTIONS AND REQUIREMENTSCHAPTER CONTENTSIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-2 INSTALLING TELEVANTAGEIntroduction _____________________________________________ Trunks are the phone lines that you order from the telephone comp

CHAPTER 4. TRUNK OPTIONS AND REQUIREMENTS 4-3Ordering caller identificationInbound caller identificationCaller ID or Automatic Number Identification (

INSTALLING TELEVANTAGETeleVantage Server PC COM/USB port requirements... 3-8TeleVantage Server PC network requirements ...

4-4 INSTALLING TELEVANTAGEOrdering hunt groups Trunks used with TeleVantage must be configured by the phone company in a terminated hunt group so that

CHAPTER 4. TRUNK OPTIONS AND REQUIREMENTS 4-5Analog trunk requirements ________________________________TeleVantage supports standard loop-start analog

4-6 INSTALLING TELEVANTAGET1 ISDN PRI ProtocolsTeleVantage currently supports the following ISDN PRI protocols over T1 lines. The drivers for these pr

CHAPTER 4. TRUNK OPTIONS AND REQUIREMENTS 4-7U.S. local and long-distance serviceTwo kinds of T1 trunks are available from phone companies in the Unit

4-8 INSTALLING TELEVANTAGEE1 ISDN PRI protocolsQ CTR4 (ETSI 300), also known as EuroISDNQ Net5Q QSIGQ AustelQ DASS2Q ITR6Q PTC132Q VN3Q VN4E1 CAS prot

CHAPTER 4. TRUNK OPTIONS AND REQUIREMENTS 4-9ISDN BRI trunk requirements_______________________________TeleVantage supports ISDN BRI trunks.Note:Conne

4-10 INSTALLING TELEVANTAGEVoIP requirements ________________________________________TeleVantage supports two protocols for voice communication over t

CHAPTER 4. TRUNK OPTIONS AND REQUIREMENTS 4-11If you are ordering a SIP account from www.broadvoice.com, tell them that you are using a ‘General SIP d

CHAPTER 5CHAPTER 5PHONE OPTIONS AND REQUIREMENTSCHAPTER CONTENTSIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

CONTENTSAdditional required hardware for analog service ... 4-5T1 trunk requirements...

5-2 INSTALLING TELEVANTAGEIntroductionThis chapter discusses the wide variety of phones that you can use with TeleVantage. For instructions on how to

CHAPTER 5. PHONE OPTIONS AND REQUIREMENTS 5-3Tested ADSI phonesTeleVantage supports Analog Display Service Interface (ADSI) phones. In addition to the

5-4 INSTALLING TELEVANTAGETested analog phonesTeleVantage supports plain analog phones as well as analog phones with the following CLASS features:Q Ca

CHAPTER 5. PHONE OPTIONS AND REQUIREMENTS 5-5Note: Message waiting indicators other than CLASS Bellcore are not supported with TeleVantage. For exampl

5-6 INSTALLING TELEVANTAGEUsing SIP phones with TeleVantage__________________________TeleVantage supports VoIP desktop and softphones that conform to

CHAPTER 5. PHONE OPTIONS AND REQUIREMENTS 5-7Vertical Aastra 9133i IP Phone (multi-line1)1.2.5.316, 1.4Caller IDCaller ID on call waitingCall LogConfe

5-8 INSTALLING TELEVANTAGEVertical Aastra 480i CT IP Phone with cordless handset and base station (multi-line3)1.2.5.316 Caller IDCaller ID on call w

CHAPTER 5. PHONE OPTIONS AND REQUIREMENTS 5-9Tested SIP softphonesThe following SIP softphones can be used with TeleVantage. Contact your TeleVantage

5-10 INSTALLING TELEVANTAGEUsing H.323 phones with TeleVantage________________________TeleVantage supports VoIP phones that conform to the H.323 inter

CHAPTER 5. PHONE OPTIONS AND REQUIREMENTS 5-11Using digital phones with TeleVantage _______________________TeleVantage supports digital phones via the

INSTALLING TELEVANTAGEChapter 7. Upgrading or Installing TeleVantage ...7-1Introduction...

5-12 INSTALLING TELEVANTAGENote: Unlike CLASS (see page 5-4) or ADSI (see page 5-3) features which take time to send to analog phones, these features

CHAPTER 5. PHONE OPTIONS AND REQUIREMENTS 5-13Tested digital phonesThe following digital phones can be used with TeleVantage. Contact your TeleVantage

5-14 INSTALLING TELEVANTAGEMaximum cabling distancesThe maximum cabling distance between an analog phone and an HDSI/x analog station board is one mil

CHAPTER 5. PHONE OPTIONS AND REQUIREMENTS 5-15Using TeleVantage with a paging system _____________________There are several ways to use TeleVantage wi

Section 2Performing theInstallation

CHAPTER 6CHAPTER 6GATEWAY OPTIONS AND REQUIREMENTSCHAPTER CONTENTSIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6-2 INSTALLING TELEVANTAGEIntroduction _____________________________________________TeleVantage supports VoIP gateway devices using the SIP protocol t

CHAPTER 6. GATEWAY OPTIONS AND REQUIREMENTS 6-3Using gateway station/FXS ports with TeleVantage_____________The station/Foreign eXchange Station (FXS)

CONTENTSConfiguring TeleVantage for use with a proxy server... 10-24Configuring e-mail notification and Exchange synchronization... 1

6-4 INSTALLING TELEVANTAGEGateway requirements ____________________________________The following are required to use gateways with TeleVantage:Q For a

CHAPTER 7CHAPTER 7UPGRADING OR INSTALLING TELEVANTAGE CHAPTER CONTENTSIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7-2 INSTALLING TELEVANTAGEIntroductionIs this upgrade for you?Review this section carefully to determine if you should upgrade to TeleVantage 8. Impor

CHAPTER 7. UPGRADING OR INSTALLING TELEVANTAGE 7-3The Master CD also contains the following:Q TeleVantage Enterprise Manager. For installation instruc

7-4 INSTALLING TELEVANTAGEUpgrading vs. installing for the first timeQ If you are upgrading from a previous version of TeleVantage, go to the next sec

CHAPTER 7. UPGRADING OR INSTALLING TELEVANTAGE 7-5Important special upgrade scenariosThis section contains information about other tasks you may want

7-6 INSTALLING TELEVANTAGEMoving the TeleVantage voice filesIf you want to upgrade your TeleVantage system, but do not have enough free space on your

CHAPTER 7. UPGRADING OR INSTALLING TELEVANTAGE 7-7Upgrading from TeleVantage 4, 5, 6, or 7Upgrade tasksDuring an upgrade, you must perform the tasks l

7-8 INSTALLING TELEVANTAGEUpgrading from TeleVantage 3.5 or earlierIf you are upgrading from TeleVantage 3.5 or earlier, you must first upgrade your s

CHAPTER 7. UPGRADING OR INSTALLING TELEVANTAGE 7-9What you must know before installing For a smooth first-time installation, gather the following info