Vertical SBX IP 320 Wartungshandbuch

Features &Operation GuideSBX IP 320

Contents TOC-6SBX IP 320 Features & Operation GuideHardware Unit Reports - - - - - - - - - - - - - - - - - - - - - - - - - - 230Voice Service

External Device Control 90SBX IP 320 Features & Operation GuideDoorboxA convenient intercom Doorbox can be connected to the system. The intercom D

External Device Control 91SBX IP 320 Features & Operation GuideAdmin Programming• ICM Box Signaling (PGM 111 - FLEX 6)• Station ID Assignment (PGM

Hunt Groups 92SBX IP 320 Features & Operation GuideHunt GroupsStations can be grouped so incoming calls may be routed to an idle station in the gr

Hunt Groups 93SBX IP 320 Features & Operation GuideWrap-up Timer - When a member of the Hunt Group goes idle, the system will not distribute calls

Hunt Groups 94SBX IP 320 Features & Operation Guide• When the number of queued incoming calls are over the pre-defined amount in an ACD group, inc

Hunt Groups 95SBX IP 320 Features & Operation GuideAdmin ProgrammingHunt Attributes (PGM 191)• FLEX 18: Circular/Terminal group• FLEX 15: Ring gro

Hunt Groups 96SBX IP 320 Features & Operation GuideAgentsThe following features are available to agents in an ACD group.Agent Login/Logout - It is

Hunt Groups 97SBX IP 320 Features & Operation GuideDatabase Assignment - The supervisor can change the overflow destination, overflow time, and wr

Hunt Groups 98SBX IP 320 Features & Operation GuideAgent Status and ControlDial "3" for Agent Status.To view Agent Status:Dial Agent Sta

Hunt Groups 99SBX IP 320 Features & Operation GuideBelow information is an example of Each Agent Statistics=======================================

SBX IP 320 Features & Operation GuideSystem FeaturesThis Programming Manual is designed to provide general system features operation and make refe

Hunt Groups 100SBX IP 320 Features & Operation GuideBelow is an example of Group Statistics.====== ACD GROUP INFORMATION (*620 GRP) ======Date: 07

Hunt Groups 101SBX IP 320 Features & Operation GuideTo go to the Main MenuPress the [HOLD/SAVE] button, then go to the procedure below.To re-route

Hunt Groups 102SBX IP 320 Features & Operation GuideThe following operation follows the normal operation for the DSS button feature assigned to &q

Hunt Groups 103SBX IP 320 Features & Operation Guide• To print ACD statistics periodically, set the ACD PRINT ENABLE(PGM 161-F9) and the ACD Print

Hunt Groups 104SBX IP 320 Features & Operation GuideTerminal GroupCalls to a station in the group or a pilot number will go to the first station i

Incoming Call Pickup 105SBX IP 320 Features & Operation GuideVoice Mail GroupThis group is assigned for voice mail and only SLTs can be assigned a

Incoming Call Pickup 106SBX IP 320 Features & Operation GuideCustomer Call Routing (CCR) with VMIBCustomer Call Routing (CCR) is the incoming CO C

Incoming Call Pickup 107SBX IP 320 Features & Operation GuideTo use DISA CCR:1. Verify the CO Service Type is set to Normal at PGM 140.2. Press [F

Incoming Call Pickup 108SBX IP 320 Features & Operation Guide• The external user can dial alternate digits while the VMIB announcement is being pl

Incoming Call Pickup 109SBX IP 320 Features & Operation GuideDirect Inward Dialing (DID)This feature allows CO incoming calls to access a specific

911 Feature 2SBX IP 320 Features & Operation Guide911 Feature911 calls are placed on 911 marked lines. If all lines are busy, an existing call is

Incoming Call Pickup 110SBX IP 320 Features & Operation Guide• DID calls to a busy station can be placed on a waiting stage according to admin pro

Incoming Call Pickup 111SBX IP 320 Features & Operation Guide4. This call will be delivered to the specific destination designated by the ICLID In

Incoming Call Pickup 112SBX IP 320 Features & Operation GuideDID/DISA Call Routing of DND Station or Station with Pre-selected Message ActiveA DID

Incoming Call Pickup 113SBX IP 320 Features & Operation GuideDirect Inward System Access (DISA)The DISA feature allows incoming CO calls to access

Incoming Call Pickup 114SBX IP 320 Features & Operation Guide• Night mode DISA operates as a normal CO Line during Day mode.• If the VMIB announce

Incoming Call Pickup 115SBX IP 320 Features & Operation GuidePreferred Line Answer (PLA)If Preferred Line Answer (PLA) service is enabled and ther

Incoming Call Pickup 116SBX IP 320 Features & Operation GuideRing AssignmentA pre-assigned destination receives incoming calls through the CO Line

Incoming Call Pickup 117SBX IP 320 Features & Operation GuideEx. 3 When there's an incoming CO Call through CO Lines 1-8 during Weekend mode,

Incoming Call Pickup 118SBX IP 320 Features & Operation GuideUniversal Night Answer (UNA)If the CO Line is programmed for Universal Night Answer (

Internet Protocol (H.450) 119SBX IP 320 Features & Operation GuideInternet Protocol (H.450)The SBX IP 320 System supports H.450 over IP (Internet

Attendant Service 3SBX IP 320 Features & Operation GuideAttendant ServiceAn attendant properly controls the incoming calls by transferring calls a

Internet Protocol (H.450) 120SBX IP 320 Features & Operation GuideAbsent Text MessageAbsent Text Message is available within the networking connec

Internet Protocol (H.450) 121SBX IP 320 Features & Operation GuideAdmin Programming• Networking CAS Enable (PGM 320)• Flex Button Assignment - Sta

Internet Protocol (H.450) 122SBX IP 320 Features & Operation GuideAdmin Programming• Networking Supplementary Attributes (PGM 321)• TCP Port Assig

Internet Protocol (H.450) 123SBX IP 320 Features & Operation Guide• When the originator does not answer the call back ring within net timer, the c

Internet Protocol (H.450) 124SBX IP 320 Features & Operation GuideAdmin Programming• Networking Basic Attribute (PGM 320)Centralized SMDR for Tran

Internet Protocol (H.450) 125SBX IP 320 Features & Operation GuideCentralized VMSAll voice mail within Networked Systems can be recorded in an ext

Internet Protocol (H.450) 126SBX IP 320 Features & Operation GuideCO Ring AssignmentA user can assign a CO ring to one of the networked stations.

Internet Protocol (H.450) 127SBX IP 320 Features & Operation GuideCO Transit - InThe CO Transit-In automatically re-routes incoming DID/MSN calls

Internet Protocol (H.450) 128SBX IP 320 Features & Operation GuideCO Transit - OutThe CO Transit-Out increases efficiency of CO lines and reduces

Internet Protocol (H.450) 129SBX IP 320 Features & Operation Guide• For CO Transit-Out, any code will be available using NET Routing Table (PGM 32

Attendant Service 4SBX IP 320 Features & Operation GuideAttendant Call & QueuingAn Attendant call is an intercom call and a CO call to an atte

Internet Protocol (H.450) 130SBX IP 320 Features & Operation GuideIdentification ServiceBetween Networking Systems, a Station Name can be transmit

Internet Protocol (H.450) 131SBX IP 320 Features & Operation GuideTo delete the current CLI Message and see the next one:1. Press the [CONF] butto

Internet Protocol (H.450) 132SBX IP 320 Features & Operation GuideNet CallNet Call allows a Station User to make a call to a Station in another Ne

Internet Protocol (H.450) 133SBX IP 320 Features & Operation GuideAdmin Programming• Networking Basic Attributes (PGM 320)• Networking CO Line Att

Internet Protocol (H.450) 134SBX IP 320 Features & Operation GuideAdmin Programming• Call Forward Attribute (PGM 111)• Networking Basic Attributes

Internet Protocol (H.450) 135SBX IP 320 Features & Operation GuideNet Call Forward - Busy / No AnswerIt is possible for a User to forward their St

Internet Protocol (H.450) 136SBX IP 320 Features & Operation GuideNet ConferenceNet Conference is generally the same as the Conference feature, wi

Internet Protocol (H.450) 137SBX IP 320 Features & Operation GuideNet Firewall RoutingSBX IP 320 supports the networking feature regardless of a l

Internet Protocol (H.450) 138SBX IP 320 Features & Operation GuideNet Follow-Me ForwardA User from one System can activate a Follow-Me-Forward fro

Internet Protocol (H.450) 139SBX IP 320 Features & Operation GuideNet TransferNet Transfer is used to transfer net calls. It can transfer any kind

Attendant Service 5SBX IP 320 Features & Operation GuideAttendant ForwardThe attendant can forward (Unconditional Call Forward) a call to another

Internet Protocol (H.450) 140SBX IP 320 Features & Operation GuideConditions• If both transferred Stations and transferred-to Stations are located

Internet Protocol (H.450) 141SBX IP 320 Features & Operation GuideOperationTo set the [Transit-Out Security] Option:1. Press PGM 161 - FLEX 23.2.

Internet Protocol (H.450) 142SBX IP 320 Features & Operation GuideAT BOTH SYSTEMS A & BAT SYSTEM ANote: At the PGM - FLEX 4, a maximum 4 VOIP

Internet Protocol (H.450) 143SBX IP 320 Features & Operation GuideAT SYSTEM BOperationTo enable the networking feature:The PGM 320 - FLEX 1 must b

IP Phone Reroute Service 144SBX IP 320 Features & Operation GuideAdmin Programming• CO Service Type (PGM 140)• ISDN CO Line Attributes - DID Conve

ISDN Service 145SBX IP 320 Features & Operation GuideISDN ServiceThe SBX IP 320 system does not support Basic Rate Interface (BRI) Integrated Serv

ISDN Service 146SBX IP 320 Features & Operation GuideOperationIn the SBX IP 320 system, the various operations about the incoming CLI are provided

ISDN Service 147SBX IP 320 Features & Operation GuideOutgoing CLI ServiceWhen a station of the SBX IP 320 system makes an outgoing CO call, it can

ISDN Service 148SBX IP 320 Features & Operation GuideCLI Message WaitWhen a call exists through an ISDN DID line, calling line identification (CLI

ISDN Service 149SBX IP 320 Features & Operation GuideTo delete the current CLI Message and see the next one:1. Press the [CONF] button.2. The Stat

Attendant Service 6SBX IP 320 Features & Operation GuideAttendant IntrusionWhen an attendant has an urgent message for a station which is conversi

ISDN Service 150SBX IP 320 Features & Operation Guide3. After entering the speed bin number, a CLI message using indication is displayed onto spee

ISDN Service 151SBX IP 320 Features & Operation Guide• If the duplicated CLI messages are left at a station, the LCD of the station will display t

ISDN Service 152SBX IP 320 Features & Operation GuideWalking COS• CO Account feature (PGM 141 Btn 9)• Forced Station Account feature (PGM 112 Btn

Linked Stations 153SBX IP 320 Features & Operation GuideLinked StationsExecutive/Secretary PairsStations in the system can be assigned as Executiv

Linked Stations 154SBX IP 320 Features & Operation Guide• When both Executive and Secretary are busy, camp-on / transferred calls / messages remai

Outgoing Call Access 155SBX IP 320 Features & Operation Guide• The station attributes of the second station (Slave) will follow the attributes of

Outgoing Call Access 156SBX IP 320 Features & Operation GuideOperationTo access a CO Line from a DKTU:1. Lift the handset or press the [SPEAKER] b

Outgoing Call Access 157SBX IP 320 Features & Operation GuideConditions• A DKTU should have an idle appearance (CO Line/Pool button/Loop button) t

Outgoing Call Access 158SBX IP 320 Features & Operation GuideCall Time RestrictionThe Call Time Restriction feature is used to restrict outgoing C

Outgoing Call Access 159SBX IP 320 Features & Operation GuideCO Line QueuingWhen a Station user receives a busy tone during an attempt to access a

Attendant Service 7SBX IP 320 Features & Operation GuideAttendant OverrideA station in a DND state generally cannot receive an incoming call.The a

Outgoing Call Access 160SBX IP 320 Features & Operation GuideCO Step Call - Analog OnlyWhen an analog Station receives a busy tone after accessing

Outgoing Call Access 161SBX IP 320 Features & Operation GuideHot Line & Warm LineA station user can instantly make an outgoing call by lifting

Outgoing Call Access 162SBX IP 320 Features & Operation GuideLeast Cost Routing (LCR)LCR is a system programmable feature that automatically selec

Outgoing Call Access 163SBX IP 320 Features & Operation GuideThe SBX IP 320 system administrator wants to use this cheaper carrier for all long di

Outgoing Call Access 164SBX IP 320 Features & Operation GuideEx. 3 Make another CO Access Code - The SBX IP 320 system has VOIP CO Lines and norma

Outgoing Call Access 165SBX IP 320 Features & Operation Guide• The Leading Digit table is sorted by leading digits, FLEX 2 in LDT (INT, COL, BOTH)

Outgoing Call Access 166SBX IP 320 Features & Operation Guide• Number of 'Dialed Code Bins': 250 bins • Number of 'Modification Cod

Outgoing Call Access 167SBX IP 320 Features & Operation GuideTo cancel ACNR:Press the flashing [REDIAL] button.-orLift the handsetorPress the [MUT

Outgoing Call Access 168SBX IP 320 Features & Operation GuideOperationTo use Last Number Redial at a DKTU:1. Lift the handset or press the [SPEAKE

Outgoing Call Access 169SBX IP 320 Features & Operation GuideSave Number RedialingAny dialed number can be saved temporarily and used at any time.

Attendant Service 8SBX IP 320 Features & Operation GuideAttendant RecallIf the recalled CO call (transfer, hold) is unanswered by the destination

Outgoing Call Access 170SBX IP 320 Features & Operation GuideTo store Station Speed Dial numbers from a DKTU:1. Press the [TRANS/PGM] button.2. Pr

Outgoing Call Access 171SBX IP 320 Features & Operation GuideTo display and enter a Speed Dial bin by scrolling:1. Press the [TRANS/PGM] button.2.

Outgoing Call Access 172SBX IP 320 Features & Operation Guide• You can program a station name (max. 12 characters) in the DKTU to be presented ins

Outgoing Call Access 173SBX IP 320 Features & Operation GuideOperationTo store a number in a System Speed Dial from the System Attendant:1. Press

Outgoing Call Access 174SBX IP 320 Features & Operation GuideTo make a call using System Speed Dial from an SLT:1. Lift the handset.2. Dial the Sp

Paging 175SBX IP 320 Features & Operation GuidePrivate LineCO Lines in the system can be assigned for exclusive use by one or more DKTU users. Pri

Paging 176SBX IP 320 Features & Operation GuideA user can respond to a page from any station and connect to the paging party for a private convers

Paging 177SBX IP 320 Features & Operation GuideConditions• When external paging is required, appropriate external equipment should be attached to

Paging 178SBX IP 320 Features & Operation GuidePre-recorded MessageYou can record a VMIB message for paging.OperationTo record a VMIB paging messa

Paging 179SBX IP 320 Features & Operation GuideConditions• Lift handset to make a page.• If there is any recorded message, it is paged and if ther

Attendant Service 9SBX IP 320 Features & Operation GuideDay/Night ServiceWhen a CO call comes into the system, the destination of the CO call can

Paging 180SBX IP 320 Features & Operation GuidePush-to-Talk (PTT)Using the PTT button of the Nomad IP, the user can talk to members of an internal

Rerouting 181SBX IP 320 Features & Operation GuideReroutingCall ForwardA Station User can forward calls to any Station, Station Group, or VMIB in

Rerouting 182SBX IP 320 Features & Operation GuideTo deactivate Call Forward:1. Lift the handset or press the [SPEAKER] button.2. Press the [DND/F

Rerouting 183SBX IP 320 Features & Operation GuideTo deactivate Call Forward:1. Lift the handset or press the [SPEAKER] button.2. Press the [DND/F

Rerouting 184SBX IP 320 Features & Operation GuideTo activate Call Forward to VMIB:1. Lift the handset or press the [SPEAKER] button.2. Press the

Rerouting 185SBX IP 320 Features & Operation GuideTo activate Call Forward:1. Press the assigned flexible button.2. The LED of [DND/FWD] button is

Rerouting 186SBX IP 320 Features & Operation GuideTo activate Call Forward,1. Press the assigned flexible button.2. The LED of the [DND/FWD] butto

Rerouting 187SBX IP 320 Features & Operation GuideTo activate no answer off-net call forward:1. Lift handset or press [SPEAKER] button.2. Press [D

Rerouting 188SBX IP 320 Features & Operation GuideTo activate no answer off-net call forward:1. Lift handset or press the [SPEAKER] button.2. Pres

Rerouting 189SBX IP 320 Features & Operation GuideOperationTo activate incoming CO Line off-Net at the Attendant:1. Lift the handset or press the

Vertical Communications, Inc. reserves the right to revise this publication and to make changes in con-tent without notice.© 2007 by Vertical Communic

Attendant Service 10SBX IP 320 Features & Operation Guide• Enter Start/End times in PGM 233.• On-demand mode is not available in the Automatic Rin

Rerouting 190SBX IP 320 Features & Operation GuideCall Forward, Follow MeFollow-Me Call Forward can be activated at the Station or from any Statio

Rerouting 191SBX IP 320 Features & Operation GuideAdmin Programming• Allow Off-net FWD (PGM 111 - FLEX 18)• Authorization Code Table (PGM 227)• Ca

Rerouting 192SBX IP 320 Features & Operation Guide• A call forwarding station cannot leave a VMIB message.• The call forward feature may be cancel

Rerouting 193SBX IP 320 Features & Operation GuideCall TransferAn Intercom Call or CO Call can be transferred to another station or CO Line during

Rerouting 194SBX IP 320 Features & Operation GuideConditions• For this feature, CO Lines (transferred CO Line and transferring CO Line) must be ab

Rerouting 195SBX IP 320 Features & Operation GuideOperationTo transfer to an idle station (unscreened):1. Press the [TRANS/PGM] button.2. Intercom

Rerouting 196SBX IP 320 Features & Operation GuideTo make a screened transfer by SLT:1. Press and release the hook-switch, the intercom dial tone

Rerouting 197SBX IP 320 Features & Operation GuideHolding and ParkingHoldA Station User can place a call on hold. The following features are avail

Rerouting 198SBX IP 320 Features & Operation GuideConditions• The CO Line placed on Exclusive Hold will flash at the Station and the LED of CO Lin

Rerouting 199SBX IP 320 Features & Operation GuideAdmin Programming• Hold Preference (PGM 160 - FLEX 8)Automatic HoldWhen a station is connected t

Attendant Service 11SBX IP 320 Features & Operation GuideDisable Outgoing AccessThe Attendant can take a particular CO line out of service. CO cal

Rerouting 200SBX IP 320 Features & Operation GuideTo retrieve the parked call from a DKTU:1. Lift the Handset or press the [SPEAKER] button.2. Dia

Rerouting 201SBX IP 320 Features & Operation GuidePark and PageThis feature allows a caller reaching a mailbox to select an option to be placed in

Rerouting 202SBX IP 320 Features & Operation GuidePick-upA station user can pick up a call received at another Station.The following pick-up types

Rerouting 203SBX IP 320 Features & Operation Guide• An intercom call cannot be picked up at a Station in Hold or Park mode.• When the same types o

Software Upgrade 204SBX IP 320 Features & Operation GuideConditions• An intercom call cannot be picked up at a Station in Hold or Park mode.• A {C

Software Upgrade 205SBX IP 320 Features & Operation GuideLANThe MBU software can be upgraded through LAN interface by ipLDK upgrade program in a r

Software Upgrade 206SBX IP 320 Features & Operation Guide7. Enter the SBX IP 320 IP Address, Admin Password, and path of the Binary File.8. Click

Software Upgrade 207SBX IP 320 Features & Operation GuideAdmin Programming• Refer to the SBX IP 320 Installation Guide, IP Setting for MBU (PGM 10

Software Upgrade 208SBX IP 320 Features & Operation Guide4. Select the port type Modem Connection.5. Click on the Select button.6. Enter the SBX I

Software Upgrade 209SBX IP 320 Features & Operation Guide• If the ROM files you want to send are invalid, the SBX IP 320 MBU software upgrade will

Attendant Service 12SBX IP 320 Features & Operation GuideDSS/BLF ConsolesAttendants and other DKTUs may be equipped with DSS/BLF consoles which pr

Software Upgrade 210SBX IP 320 Features & Operation Guide5. Select the port type Serial Connection.6. Click on the Select button.7. Enter the Seri

Software Upgrade 211SBX IP 320 Features & Operation Guide9. Click on the Start button; the MBU software upgrade will begin.10. When the ROM file i

Station Message Detail Recording (SMDR) 212SBX IP 320 Features & Operation GuideStation Message Detail Recording (SMDR)The SBX IP 320 System SMDR

Station Message Detail Recording (SMDR) 213SBX IP 320 Features & Operation Guide• If user dials any number with a programmed long distance code as

Station Message Detail Recording (SMDR) 214SBX IP 320 Features & Operation Guide• Paging call SMDR can be printed. At [STA] field, paging station

Station Message Detail Recording (SMDR) 215SBX IP 320 Features & Operation GuidePrint-outLost call means that the caller gives up and terminates t

Station Message Detail Recording (SMDR) 216SBX IP 320 Features & Operation GuideOperationTo print the lost call count of record (from the Attendan

Supplementary Service 217SBX IP 320 Features & Operation GuideSupplementary ServiceCollect Call Blocking for E1-R2 and LCO in BrazilWhen the E1R2

Supplementary Service 218SBX IP 320 Features & Operation GuideMessage Wait Notification to Mobile ExtensionWhen a VMIB message has been left at a

Supplementary Service 219SBX IP 320 Features & Operation GuidePSTN Short Message Service (SMS)According to the SMS standard specification (ETSI ES

Attendant Service 13SBX IP 320 Features & Operation GuideICM Box Music SelectionThe Attendant can select the music channel source to provide to th

Supplementary Service 220SBX IP 320 Features & Operation GuideWhen an SMS message is received from the service center, it is saved in the memory o

Supplementary Service 221SBX IP 320 Features & Operation GuideTo send an SMS message from an SMS SLT:1. User composes an SMS message from SMS SLT.

Supplementary Service 222SBX IP 320 Features & Operation GuideTo retrieve an SMS in a DKTU:1. When the new message is received, following display

Traffic Analysis 223SBX IP 320 Features & Operation GuideAdmin Programming• SMS Service Center Number (PGM 291 - FLEX 1)• SMS CENTER CLI (PGM 291

Traffic Analysis 224SBX IP 320 Features & Operation GuideOperationThe traffic analysis is only available at the main Attendant (refer to the Atten

Traffic Analysis 225SBX IP 320 Features & Operation GuideAttendant ReportsThe SBX IP 320 system supports the following report to analyze the atten

Traffic Analysis 226SBX IP 320 Features & Operation GuideOperationTo print the Attendant Traffic Report at the main attendant station:1. Press the

Traffic Analysis 227SBX IP 320 Features & Operation GuideCall ReportsThe system supports the following reports to analyze the call status of the s

Traffic Analysis 228SBX IP 320 Features & Operation GuideEx.)======================================================Site Name :Report Type : Call

Traffic Analysis 229SBX IP 320 Features & Operation Guide• Outgoing Attempt - The number of outgoing call attempt in the CO group.• Group Overflow

Call Control 14SBX IP 320 Features & Operation GuideCall ControlAccount CodeAn account code is used to identify outgoing calls for accounting and

Traffic Analysis 230SBX IP 320 Features & Operation GuideEx.)=======================================================Site Name:Report Type : CO Gro

Traffic Analysis 231SBX IP 320 Features & Operation GuideOperationTo print the H/W Unit Usage Summary Report at the main Attendant station:1. Pres

Voice Service 232SBX IP 320 Features & Operation GuideVoice ServiceDID Call to Each Station's Voice Mailbox (Future Feature)A maximum of 1000

Voice Service 233SBX IP 320 Features & Operation Guide• A Direct transfer to a Net number's VM box is not allowed.Admin Programming• VMIB Acc

Voice Service 234SBX IP 320 Features & Operation GuideNo answer Call to VMIBA CO or ICM Call is routed to a station, and this Call is not answered

Voice Service 235SBX IP 320 Features & Operation GuideRecording System VMIB AnnouncementAn Attendant station in the system can record the voice an

Voice Service 236SBX IP 320 Features & Operation GuideTo add additional message on VMIB message:1. Press the [ADD] soft button while listening to

Voice Service 237SBX IP 320 Features & Operation GuideConditions• System Greeting messages are 001-070 by default. You can select one of 70 messag

Voice Service 238SBX IP 320 Features & Operation Guide• When a call is transferred to the attendant, a "Transfer to Attendant" prompt wi

Voice Service 239SBX IP 320 Features & Operation Guide4. Dial #; then start recording after hearing the announcement "Record your message&quo

Call Control 15SBX IP 320 Features & Operation GuideConditions• While entering the account code, the current call is put on mute mode.• The user m

Voice Service 240SBX IP 320 Features & Operation GuideTo retrieve a recorded voice message wait at the Station:1. Press the flashing [CALLBK] butt

Voice Service 241SBX IP 320 Features & Operation Guide• Individual user greetings and VMIB message waits are protected from system reset.• To retr

Voice Service 242SBX IP 320 Features & Operation GuideRemote ControlAn outside caller through DID/DISA can access the voice mail system after call

Voice Service 243SBX IP 320 Features & Operation GuideTo change the user greeting:1. Dial 2 in the main menu of Remote VMIB control mode.2. While

Voice Service 244SBX IP 320 Features & Operation GuideMessage Forward EnhancementThis feature allows a mailbox owner to forward a message to anoth

Voice Service 245SBX IP 320 Features & Operation GuideReply to MessageDescriptionThis feature allows a caller listening to a message to press a so

Voice Service 246SBX IP 320 Features & Operation GuideTwo-way RecordingTwo-way Recording via SMDIThis feature allows a station to record a convers

Voice Service 247SBX IP 320 Features & Operation Guide• This feature is available in the SMDI mode only, not in the DTMF mode.• Not available for

Voice Service 248SBX IP 320 Features & Operation GuideVMIB Announcement for Auto AttendantIncoming CO calls may be answered by the VMIB and rerout

Voice Service 249SBX IP 320 Features & Operation GuideVMIB Message TransferA message at a station may be transferred to another station.OperationT

Call Control 16SBX IP 320 Features & Operation GuideTo change the authorization code at a Station:1. Press the [TRANS/PGM] button.2. Type 32.3. En

VoIP Service 250SBX IP 320 Features & Operation GuideVoIP ServiceCall by IP AddressThis feature is established by receiving IP numbers or dialing

VoIP Service 251SBX IP 320 Features & Operation GuideCall by Routing TableThis feature is established by dialing Station numbers as programmed in

VoIP Service 252SBX IP 320 Features & Operation Guide• Networking CO Group (PGM 322 - FLEX 1)• Networking Routing Table (PGM 324)Early H.245The ea

VoIP Service 253SBX IP 320 Features & Operation GuideNormal/Fast mode for H.323H.323 endpoints may establish media channels in a call by using eit

VoIP Service 254SBX IP 320 Features & Operation GuideAt low loads, the traffic is not significant enough for the TOS to have any effect on the pin

SBX IP 320 Features & Operation GuideAAbsent Text Message, 22, 120Account Code, 14Activate the Executive station’s DND feature from the Secretar

Index IND-2SBX IP 320 Features & Operation GuideCall Offer, 123Call Reports, 227Call Time Restriction, 158Call Transfer, 193Call Transfer to C

Index IND-3SBX IP 320 Features & Operation GuideFFlash, 46Flexible Buttons, 47Forced Hands-free Mode, 52Forced Trunk Disconnect, 53GGroup Call

Index IND-4SBX IP 320 Features & Operation GuideNNet Call, 132Net Call Forward, 133Net Call Forward - Busy, 134Net Call Forward - Busy / No Ans

Index IND-5SBX IP 320 Features & Operation GuideStation Programming, 77Station Relocation, 79Station Serial Call, 80Station Speed Dialing, 169

Call Control 17SBX IP 320 Features & Operation GuideAutomatic Call ReleaseWhen a Station does not initiate dialing on an outgoing CO line or recei

Index IND-6SBX IP 320 Features & Operation Guide

Call Control 18SBX IP 320 Features & Operation GuideClass Of Service (COS)Each station and CO line may be assigned to have different classes to al

Call Control 19SBX IP 320 Features & Operation GuideSTATION COSCO COSCO TO CO LINE COSPBX Dialing Codes-There are 5 PBX access codes (2 digits) to

REVISION HISTORYRelease Date Documentation Changes Page No.2.0 07-08A "Reply to Message" feature is added245A "Company Directory"

Call Control 20SBX IP 320 Features & Operation GuideException Table A & B-There are two exception tables with COS. Each table has 20 allow cod

Call Control 21SBX IP 320 Features & Operation GuideAdmin Programming• Station COS (PGM 116)• CO line COS (PGM 141 - FLEX 2)• CO-to-CO COS (PGM 16

Call Handling 22SBX IP 320 Features & Operation GuideTo program {Walking COS} on a flexible button:1. Press the [TRANS/PGM] button.2. Press the ap

Call Handling 23SBX IP 320 Features & Operation GuideOperationTo program Custom Message 00 from a station:1. Press the [TRANS/PGM] button.2. Dial

Call Handling 24SBX IP 320 Features & Operation GuideTo cancel LCD Messages (Custom/Pre-selected) by a station user:1. Press the flashing [DND/FWD

Call Handling 25SBX IP 320 Features & Operation GuideOperationTo activate LCD Messages (Custom/Pre-selected) from a Station or from the System Att

Call Handling 26SBX IP 320 Features & Operation GuideAlarmThe system can be programmed to recognize the status of an external contact from a relay

Call Handling 27SBX IP 320 Features & Operation GuideAnalog CLI DisplayThe SBX IP 320 System supports the following CLI protocol specifications:•

Call Handling 28SBX IP 320 Features & Operation GuideAutomatic Fax TransferThe system will determine if an incoming call from the preprogrammed CO

Call Handling 29SBX IP 320 Features & Operation GuideAutomatic PrivacyAutomatic privacy allows a Station User to suspend automatic privacy for an

2.0 07-08The Customer Call Routing (CCR) with VMIB feature is modified and the following sentence explains an added condition that explains the modifi

Call Handling 30SBX IP 320 Features & Operation GuideBarge InBarge in permits an authorized extension to intrude into other existing outside/inter

Call Handling 31SBX IP 320 Features & Operation GuideBackground Music (BGM)A user can listen to Background Music (BGM) through the speaker while h

Call Handling 32SBX IP 320 Features & Operation GuideConditions• When lifting the handset or pressing the [SPEAKER] button at a Station, the music

Call Handling 33SBX IP 320 Features & Operation GuideTo use the Call Log feature of the 7208D & 7224D:1. Press the programmed {CALL LOG} butto

Call Handling 34SBX IP 320 Features & Operation GuideCamp-onWhen you call a busy Station, the busy tone sounds. You can give a signal to the busy

Call Handling 35SBX IP 320 Features & Operation GuideTo assign the {Camp-On} button as a flexible button:1. Press [TRANS/PGM].2. Press the FLEX bu

Call Handling 36SBX IP 320 Features & Operation GuideChime BellIf the Chime Bell Activate Station presses Chime Bell button, Chime Bell Receive St

Call Handling 37SBX IP 320 Features & Operation GuideCompany DirectoryDescriptionThis feature allows a caller reaching CCR menu to utilize the DTM

Call Handling 38SBX IP 320 Features & Operation GuideCompany Directory Flow DiagramCCR promptCaller presses digitassigned to CompanyDirectoryVMIB

Call Handling 39SBX IP 320 Features & Operation GuideData Line SecurityOnce Data Line Security (PGM 111 - FLEX 4) is set on a Station, communicati

SBX IP 320 Features & Operation GuideContentsSystem Features911 Feature - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Call Handling 40SBX IP 320 Features & Operation GuideTo activate a speed dial with security dialing:Press the [SPEED] button + dial the Speed dial

Call Handling 41SBX IP 320 Features & Operation GuideDo Not Disturb (DND) ForwardThis feature modifies the operation of calls presented to a stati

Call Handling 42SBX IP 320 Features & Operation GuideDo Not Disturb (One Time DND)One Time DND allows a Station User to turn off muted ringing tha

Call Handling 43SBX IP 320 Features & Operation GuideOperation[P-MSG DND] is set to OFF:1. Station receives ring for incoming call.2. Caller hears

Call Handling 44SBX IP 320 Features & Operation GuideEmergency IntrusionIf an Emergency Supervisor Station calls another station and the Superviso

Call Handling 45SBX IP 320 Features & Operation GuideExtend CO-to-CO ConnectionWhen a call is made between two analog CO lines using DISA or off-n

Call Handling 46SBX IP 320 Features & Operation GuideFlashCO Flash - Provides station users with the ability to terminate an outside call or trans

Call Handling 47SBX IP 320 Features & Operation GuideFlexible ButtonsFlexible buttons are customized by either ADMIN or station programming.The pr

Call Handling 48SBX IP 320 Features & Operation GuideTo assign a direct button (i.e., CO or DSS button):1. Press the [TRANS/PGM] button.2. Press t

Call Handling 49SBX IP 320 Features & Operation GuideFLEXIBLE NUMBERING PLANNumber Item Comments100-147 Intercom Call -620-629 Group Pilot Number

Contents TOC-2SBX IP 320 Features & Operation GuideBarge In - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 30Backgro

Call Handling 50SBX IP 320 Features & Operation Guide#*1 1st Door Open -#*2 2nd Door Open -#*3 3rd Door Open -#*4 4th Door Open -*8 VM Message Wai

Call Handling 51SBX IP 320 Features & Operation Guide451 Call Coverage Mode -452 Call Coverage Delay Ring Cycle -51 Pre-selected MSG Activation -5

Call Handling 52SBX IP 320 Features & Operation GuideForced Hands-free ModeA DKTU caller can temporarily change the answering mode of the called p

Call Handling 53SBX IP 320 Features & Operation GuideForced Trunk DisconnectForced Trunk Disconnect feature allows an authorized user (Emergency S

Call Handling 54SBX IP 320 Features & Operation GuideHeadsetAn industry-standard headset can be connected to a Station instead of using the handse

Call Handling 55SBX IP 320 Features & Operation GuideHot DeskA hot desk enables the user to dynamically select a Station using a login / logout op

Call Handling 56SBX IP 320 Features & Operation Guide• Saved User database information includes:• Station Number• Station Attributes (PGM 111 - 12

Call Handling 57SBX IP 320 Features & Operation GuideIn-Room IndicationA supervisor presses In-Room Indication button and [HOLD/SAVE] button at th

Call Handling 58SBX IP 320 Features & Operation GuideIntercom Signal ModeUsers can control the method by which they receive intercom calls and sig

Call Handling 59SBX IP 320 Features & Operation GuideIntercom Tenancy GroupA station can be assigned to one of the Intercom Tenancy Groups. Each I

Contents TOC-3SBX IP 320 Features & Operation GuideStation Name - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 74Station Por

Call Handling 60SBX IP 320 Features & Operation GuideMessage Wait / Call BackMessage Wait - A station user can notify another Station User that he

Call Handling 61SBX IP 320 Features & Operation Guide• A new message for the VMIB or external voice mail is defined as a message in the mailbox wh

Call Handling 62SBX IP 320 Features & Operation Guide• Idle State with no callback request and no new message: When no station message wait reques

Call Handling 63SBX IP 320 Features & Operation GuideTo answer a message wait, use the following procedure:Press the flashing [CALLBK] button. The

Call Handling 64SBX IP 320 Features & Operation GuideConditions• A Station can leave only one callback or message; a new request will override the

Call Handling 65SBX IP 320 Features & Operation GuideMobile ExtensionA mobile user is able to use the phone as an extension of the SBX IP 320 syst

Call Handling 66SBX IP 320 Features & Operation Guide4. Under the Mobile-Ext In Used State, the extension cannot receive any digits.5. If another

Call Handling 67SBX IP 320 Features & Operation Guide• If the "Transfer recall" timer expires, a call is not routed to the extension ass

Call Handling 68SBX IP 320 Features & Operation GuideMusic On Hold (MOH)When a CO call is placed on hold, the external party will hear music.MOH i

Call Handling 69SBX IP 320 Features & Operation GuideMuteDuring a conversation, pressing the [MUTE] button disables the handset microphone or the

Contents TOC-4SBX IP 320 Features & Operation GuidePreferred Line Answer (PLA) - - - - - - - - - - - - - - - - - - - - - - 115Ring Assignment -

Call Handling 70SBX IP 320 Features & Operation GuideOn-Hook DialingA station can make a call without lifting the handset by using the speakerphon

Call Handling 71SBX IP 320 Features & Operation GuideRemote Mobile Extension ControlA Mobile Extension user can change their mobile extension sett

Call Handling 72SBX IP 320 Features & Operation GuideStation Call CoverageThis feature permits a user (a covering station user) to receive ring an

Call Handling 73SBX IP 320 Features & Operation GuideOnce the Button is assigned on the station and a call arrives at the covered station:• The co

Call Handling 74SBX IP 320 Features & Operation GuideStation NameEach station may be assigned a name of up to 7 characters, and a System and Stati

Call Handling 75SBX IP 320 Features & Operation GuideTo access Dial by Name:1. Press the [SPEED] button twice.2. Dial the desired directory (1-3,

Call Handling 76SBX IP 320 Features & Operation Guide4. Enter the name (up to 12 letters).5. Hook-flash to save.Conditions• Dial by name is only a

Call Handling 77SBX IP 320 Features & Operation GuideStation User ProgrammingThe system supports multiple hierarchical menus based on station prog

Call Handling 78SBX IP 320 Features & Operation GuideOperationTo enter the programming mode:1. Press the [TRANS/PGM] button.2. The Main Menu shoul

Call Handling 79SBX IP 320 Features & Operation GuideConditions• After a menu is programmed, the previous menu list is displayed on the LCD.• Pres

Contents TOC-5SBX IP 320 Features & Operation GuideBasic Access - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 155Call Time R

Call Handling 80SBX IP 320 Features & Operation GuideStation Serial CallUsing DSS flexible buttons, users can place consecutive Intercom calls wit

Call Handling 81SBX IP 320 Features & Operation GuideVoice OverThis feature provides voice announcements at a busy station without interrupting th

Call Handling 82SBX IP 320 Features & Operation GuideAdmin Programming• Voice Over (PGM 113 - FLEX 6)• Caller Voice Over (PGM 111 - FLEX 22)Wakeup

Call Handling 83SBX IP 320 Features & Operation GuideTo cancel a wake-up time from a Station:1. Press the [TRANS/PGM] button.2. Dial 42.3. Press t

Conference 84SBX IP 320 Features & Operation GuideConferenceA station user (Supervisor) can make a call with intercom stations and CO Lines. A Sup

Conference 85SBX IP 320 Features & Operation GuideConditions• In an unsupervised conference, it is restricted to Unsupervised Conference timer if

Conference 86SBX IP 320 Features & Operation GuideConference RoomThis feature allows internal users or CO callers to join a conference without bei

Conference 87SBX IP 320 Features & Operation GuideTo Transfer CO Call to conference room:1. Press the [TRANS/PGM] button at the Attendant Station.

Conference 88SBX IP 320 Features & Operation GuideAdmin Programming• Conference Warning Tone (PGM 160 - FLEX 11)Paging ConferenceDuring a page by

External Device Control 89SBX IP 320 Features & Operation GuideExternal Device ControlDoor OpenA maximum of four relays in can be used for the Doo